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Customer Success Stories
Hear from other successful accommodation businesses around the world!
Piha Beachstay achieves 20% boost in bookings thanks to Little Hotelier
Operator Geoff Calvert began to feel that their current infrastructure was out of date, and that it was costing the property valuable bookings.
Stamps of Stanley kicks business goals with Little Hotelier
Stamps of Stanley needed to optimise business operations and Little Hotelier turned out to be the perfect technology solution.
Woolshed Backpackers Hervey Bay increase bookings and guest satisfaction
For the Woolshed Backpackers, an old-fashioned approach to property management had to come to an end. It chose to embrace technology with Little Hotelier.
Makayla Palms Rarotonga sees 25% increase in bookings and revenue with Little Hotelier
Being such a popular property, Makayla Palms often ran the risk of overbooking its villas; a major cause for concern. Little Hotelier was the solution.
Little Hotelier easily allows revamped historic property to manage its bookings
A newly revamped property, the York Palace Hotel needed to cover all bases to achieve a successful fresh start. Little Hotelier solved all technology needs.
Homewood Cottages increases profit by 40% with Little Hotelier
Homewood Cottages needed a technology upgrade to continue the success of its small business. Little Hotelier provided everything in one simple solution.
Canadian wilderness B&B increases profit 30%
Investing in the right technology has helped this isolated Canadian B&B to increase profitability by attracting more bookings from around the world. Read about how they did it.
Turtle Bay B&B streamlines booking process and builds professionalism
Turtle Bay see an increase of bookings, improved revenue, and an overall improvement in professionalism thanks to Little Hotelier.
Hotel celebrates increased bookings and efficiency with Airbnb connection
32 by The Hollies has become one of the first properties to connect to Airbnb via Little Hotelier’s channel manager. Hear from pleased customer Aidan Flanagan and his team.
Little Hotelier is the only business solution we’ve needed for 10 years.
For the past 10 years Little Hotelier has been the only business solution needed at Harpers on the Beach. It started out as the answer to channel management needs, but has since become an integral part of the B&B's business operations.
Grove City Motel
“Thanks to the great support he received, Dan found it very easy to settle on Little Hotelier in the end: To be honest it was because Peter Math was so easy to work with.”
“I still get to take my own reservations and decide which rooms I release to them. The best thing is in just a few seconds I can run last minute specials to fill empty rooms.”
“In the beginning I printed all the reservations, to at least hold something physically in my hand. But in less than a month, I started to print less, and eventually ditched the pencil and book altogether. Now, I could not do without Little Hotelier.”
Sumatra Surf Camp
“We were up and running in no time at all. The process was quite simple and the support team guided me through every step of the process. I looked at other software providers and found Little Hotelier was the easiest to use.”
“Little Hotelier is an easy to use and efficient booking system. It’s easy to set up and it’s very intuitive - I’m in it all the time!”
“I love the customer service. When you find a company like Little Hotelier, you feel safe.”
Noosa Valley Manor
“Little Hotelier is efficient, it’s real-time, and it shows me what I need to know about reservations so I can look at the coming week and be totally prepared.”
“Little Hotelier has absolutely saved us money and grey hair. The service has always been excellent, the pricing is fair, and so I haven’t looked at anything else because I’m perfectly satisfied.”
El Hotel Rural Mar de Queo
“I looked at other options, but none were suited to the needs of a small rural hotel like mine. Little Hotelier was what I needed - a program to manage reservations, day-to-day operations, and make basic reports. Gradually, my reservations are increasing and my hotel is getting more visibility online.”
Bay Breeze Motel
“Little Hotelier has taken our business to the next level. Our bookings have increased quite significantly - maybe 20% - and we are currently running at high occupancy (approximately 90%) all year.”
Chimes Spa Retreat
“80% of our bookings are now being made direct on our website and the remaining 20% are through our distribution channels.”
The Mercantile Hotel
“Since using the Little Hotelier system, we’ve actually seen a 60-70% increase in bookings! It’s allowed us to unlock this huge revenue opportunity with accommodation that we didn’t know was possible.”
“It ticked all the right boxes… It’s fantastic having all our bookings automated. Also, the fact the front desk system and channel manager work together is brilliant! We don’t have to do anything.”
Premier Hospitality Asia
“Before we worked with LittleHotelier, we experienced many issues, including; overbookings, price disparity and difficulty managing the rates and inventory of multiple properties. We can’t say thank you enough for the innovation and latest hotel solutions which are always updated and help us solve our problems. Our online bookings have increased significantly since using Little Hotelier. The support team and market manager are always ready and available to assist us. We love working with you.”
“Little Hotelier has changed how we sell rooms online, everything has become much more efficient as we don’t have to update 3rd party websites manually anymore! I have more free time, which I can spend on making my guests happy with their stay.”
Briars Cottage Holiday Rental
“It has given us the ability to spread our tentacles. It has helped us broaden what we know… or knew!”
The Falcon at Hatton
“I chose Little Hotelier because of its functionality, and its efficiencies on labour and management, as well as being able to connect us to third party sites to increase exposure and booking potential.”
Prairie Guest House
“Managing our online inventory is much easier now. Instead of checking on every reservation, I trust that it’s taken care of because it’s automated. It’s wonderful and it feels like it’s almost too good to be true!”
The Little Italy of Niagara Falls
“I came across a few front desk operation systems, and we looked at pricing, features, and customer service. Little Hotelier caught my eye because it absolutely caters to small hotels and bed and breakfasts. The others were built for much larger hotels.”
“I like that Little Hotelier is really easy to use, and it’s a very modern system, so it’s not a big headache on our end. Plus, it’s affordable.”
“You don’t need to run a big hotel to make use of an intelligent software solution tool. Little Hotelier is the ideal channel management synchronization tool, offering you peace of mind, and freeing up quality time. It will benefit guests and the business alike.”
Bath Guest House Association
“When Little Hotelier launched it was a massive benefit for members because it did mean that their properties were now directly bookable via our website. It also had that extra property management system module that other systems were missing.”
The Otter Lodge
“Little Hotelier is an easy to use reservation system for small hotels that allows them to take advantage of the important internet travel planner without requiring too much setup or up front costs to get started.”
“It used to take me quite some time to manually update OTAs and third party websites. Now, Little Hotelier does it for me, so it’s very easy. If a guest wants to amend their booking I can go in, find the reservation, change the date, and click save – I don’t have to re-do it because it’s integrated. That’s the value of Little Hotelier. The system is well thought through.”
Bell In The Woods
“We have seen a 40% increase in bookings since using Little Hotelier.”
“Swapping to Little Hotelier has streamlined my time in how I manage my reservations. Approximately 70% of my bookings come through my own website or via online channels, Little Hotelier enters these bookings directly into an easy to use reservations calendar. Little Hotelier saves me time as I no longer have to manually enter these bookings into my current booking system. As soon as I have entered a booking into the system it updates the reservations calendar to all online channels – making it easy to keep track of my reservations and preventing the possibility of a duplicate booking.Little Hotelier is great for my small remote property. Although we don’t have the fastest internet speeds, Little Hotelier works well and has proved to be stable and reliable. It’s brought my property into the 21st century.”
“We had been looking for a property management system for some time, but found that most systems were aimed at large hotels with big features that a smaller place like ours would never use (not too mention the big price tag!)Little Hotelier was just what we were looking for. In fact it could have been written just for us.It has helped us streamline the way we manage our bookings. We love the online calendar, but I must admit we were nervous at ditching our old paper diary straight away. However, it didn’t take us long to feel confident that the system was doing its job better than us and now it’s a joy of have all the bookings immediately drop into the appropriate room – its stress-less and error free!The Little Hotelier support is invaluable and the continual development of new features for the system lets us know that they are listening to what the smaller hotels and B&B’s really need.”
Avocado SunSet B&B
“We are delighted with Little Hotelier, for us it was the final piece in the puzzle to having a fully integrated front desk and online booking system for our B&B. It brought together email/phone bookings, web booking engine and third party booking sites under the one recorded system. We now have all our guests’ bookings in one simple to use online management tool, giving us much better sales and information data so we can better analyse our business.”
Marcel Towers Holiday Apartments
“We have found Little Hotelier fabulous! We had contemplated putting in a booking system for some time, but feared it may be too complicated for our various staff and casual managers. Little Hotelier has answered all our concerns and has proved to be a true asset to our business.”
Loaring Place B&B
“Little Hotelier is practically three systems in one and is very affordable. It can be easily integrated with your booking engine on your own website and entering phone or walk-in bookings directly into your computer is a dream. Being able to change bookings to another room or to other nights using a drag and drop system is very logical and easy. The system shows at a glance what is happening each day and reduces time and paperwork in managing bookings, leaving more time for other tasks. I highly recommend Little Hotelier and the support from the company is excellent.”
Heritage Trail Lodge
“Little Hotelier has simplified and streamlined our booking process and brought us into the 21st Century. Like magic the online bookings appear immediately in the calendar and guest details are just a click away. Gone is the need for huge amounts of paperwork with the guest database stored securely online. Inventory seems to manage itself and the risk of double bookings is all but gone.So much better than the paper, pencil and eraser method of reservation management.”
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