Take a break from the city and relax in the countryside settings

Tucked away among the rolling hills and forests of Wiltshire County sits Cocklebury Farm. Here, owners Mark and Paula have brought to life their vision of a farm that works in harmony with the local environment. Five beautiful holiday lets were recently added to Cocklebury Farm, inviting guests to experience farm life. The promise of serenity and relaxation in the middle of nature immediately attracted guests.

Today, Mark and Paula’s daughter, Laura, runs the hospitality side of the business and working with Little Hotelier to manage bookings and operations is an important part of her job. Recently we heard from Laura about how the platform helps her to manage these tasks efficiently and create a smooth guest experience. 

An intuitive system for straightforward property management

Cocklebury Farm offers two shepherd’s huts and three converted stables with ensuite bathrooms and fully equipped kitchens. Little Hotelier’s intuitive all-in-one platform makes promoting and selling these spaces across several online channels hassle-free. 

“With Little Hotelier we’re able to offer a range of booking options and can confidently set up special offers,” Laura tells us.

That’s because the channel manager automatically sends rate and inventory updates to the booking engine and OTAs in real-time. This ensures that only available accommodation options are visible thus reducing the risk of double bookings. It’s also a significant timesaver for Laura as she doesn’t have to revise prices and availability manually for every channel. 

Even managing bookings and taking reservations is quick and easy:

Whether a customer books online, emails or gives us a call, we can confidently interact with them and record details securely. We can walk through each step seamlessly, right through to confirmation of payment. Switching rooms is effortless and we never have to worry about double booking – even in peak season when all four channels are buzzing.”

More time to concentrate on the guest experience

Its idyllic location in the North Wessex Downs Area of Outstanding Natural Beauty is only part of what draws guests to Cocklebury Farm. Its homely atmosphere and the warm-hearted team make it a special place to visit. 

Using Little Hotelier to streamline and even automate administrative tasks leaves Laura more time to engage with guests and create this signature ambiance:

Little Hotelier is the foundation of our personalised experience. I can always be sure that everything we need to know about our bookings is tucked away on our virtual front desk.”

As a result, it’s easier for Laura and the farm’s team to go above and beyond for their guests:

“Providing a great experience means far more than just meeting expectations. Every trip is special for our guests, so it’s important to us that each one of them has a personalised stay. Nothing is better than hosting an unforgettable experience and it’s the little details that turn a stay into an unforgettable break. Whether they’re hikers, stargazers, foodies, or dog lovers, we make sure that guests get the most out of every moment of their stay. That could be on a walk to a pub or by sitting around the fire pit with a hot chocolate.”

Unsurprisingly, offering this kind of stay experience gives Laura plenty of chances to do her favourite thing on the job:

“I love reading the fantastic comments people leave in the guestbook. It’s wonderful to see so many people celebrate special occasions with us such as anniversaries, family reunions, and even engagements!”

Thank you for sharing your insights, Laura. We look forward to hearing more about your great work at Cocklebury Farm.

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