There are two ways
you can set up
Little Hotelier:

Select one to see how it works

Option 1

Let an onboarding specialist help you get set up

The benefit of this option is you will have a dedicated specialist hold your hand throughout the process making sure your system is set up for success and that you know how to use all the functionality you will have access to. There is a cost associated with this service.

How it works

The benefit of this option is that you can set yourself up online straight away. It will take you between 10-60 minutes to get into the product and you can follow the product tours and help articles to continue setting up and optimising your system from there. You will still have access to support whenever you need. There is no cost associated with this option.

How it works

How it works

Day 1

Call with sales

You can discuss your exact requirements, get your questions answered and get a walk-through of how Little Hotelier will work for your business.

“Little Hotelier had fantastic onboarding help, and was easy to set up. It is very user friendly.”

Country Dome Suites in Bellville, USA

“Little Hotelier has proven to be a straightforward HMS solution for my small hotel. It’s easy to set up and their onboarding and support teams are excellent.”

La Terraza Inn, Mexico

Day 1 – 3

Agree to proceed

Your sales consultant will send you a form outlining your products and pricing for you to accept.

Day 3 – 6

Account setup

Your sales consultant will send you a form to complete with your property information, payment details, and room information at your property.

“They are easily reachable and you can talk to a real person when you need it. So patient and knowledgeable.”

Finish Line, Australia

“I really like a little hotel – it’s easy to set up and use. Very helpful support team. Strongly recommend.”

The Nature, Cambodia

Day 7 – 10

Welcome call
(approx 15 mins)

During this initial call we will discuss your requirements, review your existing processes & tools and direct you on any information you will need to collect for your set up.

Day 10 – 14

Set up call
(approx 1 hour)

During this call we will go through your system set up and your content and show you how to import your reservations.

“The onboarding process with Little Hotelier was seamless, thanks to their outstanding support staff. They were patient, knowledgeable, and genuinely interested in ensuring that the software met our specific needs.”

Edelweiss Guest House, UK

“Easy to use without training, reliable platform with minimal downtime , good customer support both via online chat and email.”

1000 Stars, Thailand

Day 14 – 21

Go-live and training call (approx 1 hour)

During this call we will set your system live and make sure you know how to get the most from your Little Hotelier software.

Adoption

Adoption check-in with your onboarding specialist 3-7 days post go-live to ensure this are working as expected and answer any additional questions.

Access over 500 Help Center articles and quick tutorials whenever you need or get specific help from our support team 24/7.

Day 1

Sign up online

Fill in a short form online and select to set yourself up now.

“Little Hotelier had fantastic onboarding help, and was easy to set up. It is very user friendly.”

Country Dome Suites in Bellville, USA

“Little Hotelier has proven to be a straightforward HMS solution for my small hotel. It’s easy to set up and their onboarding and support teams are excellent.”

La Terraza Inn, Mexico

Day 1

Activate your account

You will be asked to set up your password.

Day 1

Set your property up online

You will be guided through an online set up form. This will take you between 10-60 mins depending on how many rooms you have at your property and how many room rates you have.

Note: you can change the information you put in here but we advise you to take the time to set this up properly.

“They are easily reachable and you can talk to a real person when you need it. So patient and knowledgeable.”

Finish Line, Australia

“I really like a little hotel – it’s easy to set up and use. Very helpful support team. Strongly recommend.”

The Nature, Cambodia

Day 1

Enter your payment details

You will need to provide payment details before dropping into the product. You will however get 30 days to try Little Hotelier for free so you won’t be charged anything until the end of your free period.

Day 1 – 3

Optimise your account

Once you are in Little Hotelier you can follow the product tours and help articles to connect your booking channels, set up your Direct Booking Engine, set up your guest emails, apply for Payments and import any existing reservations.

“The onboarding process with Little Hotelier was seamless, thanks to their outstanding support staff. They were patient, knowledgeable, and genuinely interested in ensuring that the software met our specific needs.”

Edelweiss Guest House, UK

“Easy to use without training, reliable platform with minimal downtime , good customer support both via online chat and email.”

1000 Stars, Thailand

Day 3 – 7

Go live

Once you are happy that your existing reservations are in Little Hotelier and the content about your property is accurate you can start using your Booking Engine and channel connections.

Adoption

Access over 500 Help Center articles and quick tutorials whenever you need or get specific help from our support team 24/7.

A Little Love

“At least 80% of our bookings are direct – especially in the summer season – and being with Little Hotelier has certainly contributed to this.”

Tracy Wight,
Hillside Havens, UK

“The majority of our bookings are direct bookings and I do believe the metasearch feature is helping us with that.”

Marika Melville,
Stirling All Suits, Canada

Video Case Study