Save 35 minutes per booking.

Save 35 minutes per booking.

At the heart of Little Hotelier is the Front Desk. A simple product that gives you greater control, a better guest experience, and hours more back in your day.

It’s packed with features to help you manage check-ins, allocate rooms, automate guest communications, process payments, organise your housekeeping, and more, all in one centralised calendar.

*Time saving is based on usage of Little Hoteliers guest and property management features.

Get more control over your small property today.

Little Hotelier is simple, but powerful, with Front Desk just one of our many features.

Manage your property and guests all in one place, and in half the time, with a single login.

Expert consultants are always available to help and support you, 24/7.

Free yourself from admin overload.

One convenient calendar for all your guest bookings.

Whether they’re direct bookings on your website, through an Online Travel Agent, via Channel Manager, even walk-ins, Front Desk captures them all in one centralised place.

Quick and easy payments.

Take deposits and payments through your Front Desk system in just two clicks, and every transaction is recorded for your bookkeeping and reconciliation, all in one place for easy reference.

Enjoy more freedom with our mobile app.

Manage your property on-the-go with our mobile app.
Our handy mobile app gives you the freedom to leave your property and run errands or enjoy some downtime, while still staying in control.

A clear view of your business.

Make better decisions about your business and see which promotions, room types, rate plans, extras and booking channels are your top performers. Or even use our housekeeping report to manage your daily operations.

It’s all part of the reporting functionality you get in your Front Desk, so you can see exactly what’s happening across your business, right at your fingertips.

Plus download your invoices in a single view, run analysis as needed and upload into your Accounting software. Little Hotelier helps you, your accountant or bookkeeper reduce errors and manual tasks, gain more control and get a clearer view of your business.

Organise your

Streamline your day-to-day tasks: track room status, and leave helpful messages for changeover staff.

Automate your guest

Improve your guest experience with scheduled messages before they arrive and when they arrive.

Manage your rooms
and rates

Keep track of them individually or use our bulk update feature to make changes quickly and easily.

Less from us.
More from our happy customers.

“Little Hotelier has been fantastic… The Front Desk, Booking Engine, and Channel Manager features save time and money. It has made my business more professional.”

Forgandenny House B&B,
Mudgee, Australia


“Day to day functionality, ease of accessing guest information, and the statistics and reports we are able to get to quickly and easily.”

Bay Meadow Cottages,
Bar Habor, US


Get the world’s most trusted small hotel management
platform today.

Frequently asked questions.

What is a hotel front desk?

A hotel front desk, such as Little Hotelier, is part of a hotel management system that provides a single place to manage the operational side of your property. This includes reservations, check in and check out, room rates, occupancy, housekeeping, guest communications and payments, as well as guest acquisition with channel management and direct bookings.

Is a front desk system the same as a property management system (PMS)?

Essentially, yes a front desk system is another name for a property management system (PMS). Front desk system is usually used in reference to smaller accommodation providers who are looking to take their property management online and make day-to-day processes easier. Property management systems are usually used in reference to larger hotels who are more sophisticated. However the basic features and functions are the same.

How does a hotel front desk work?

A hotel front desk brings together all of your systems into one online platform to help you simplify and automate your day to day tasks. It enables you to eliminate manual processes which can be performed much quicker and autonomously with a front desk system.

What are the key benefits of using a hotel front desk?

Little Hotelier’s front desk system is the heart of your property and all other systems feed into it, with easy integration. This includes your booking engine and website, channel manager, payments solution, guest engagement, and more. Manage everything from one simple location.

Which systems integrate with my Little Hotelier front desk system?

Your hotel front desk system will automate all the daily operations of your property and the day to day tasks, giving you more time back in your day to focus on guest experience.

Can I access my front desk system while I’m away from my property?

Yes! Little Hotelier is equipped with a mobile app, meaning you can manage your property from anywhere, anytime. You can use the app to manage reservations and check-ins/outs as long as you have reliable mobile service.

How do I set up and get started with Little Hotelier’s front desk?

Getting started and set up with Little Hotelier’s front desk begins with your free trial. Depending on the plan you choose, you will either enter an online sign-up process and or be connected with a professional onboarding specialist. The online sign-up process is quick and easy, since you’ll be assisted by a ‘wizard’ that takes you through step-by-step instructions. Once through the initial stages, the most helpful aspect will be your smartguide – make sure to look out for it. This will ensure you understand what to do next and make the most of your new software. To make the process even smoother, make sure you have prepared photos of your property and rooms, a list of your room types, and other important information about your property such as contact details.

What support is available to me during my front desk setup?

Support is available to you 24/7 during and after your front desk setup. Depending on the plan you choose you’ll have access to email and online chat, or dedicated phone support on top of that. Little Hotelier also has a learning centre, which can answer many questions about the features and how they work.

Can I try Little Hotelier for free?

Yes, we invite you to explore what Little Hotelier can do for you prior to any payment. Simply click here to get started at no cost to you.

What’s included in my free period?

You will have access to the full product you subscribe to.

Can I cancel my free period anytime?

Absolutely – we aim to make your life as easy as possible so with us, there are no lock-in contracts, and you can cancel anytime you choose. 

What happens after my free period ends?

You have two options – the first is that you can continue to use your Little Hotelier plan and we’ll begin charging you after the free period has ended via the payment method you’ve selected. But if you’re ready to finish up, you can easily cancel anytime.