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EnglishGuest Engagement
Reach every guest from one place without the admin overload
Manage all guest communications from one place
Guest Engagement allows you to manage all guest communications in a single place, no matter where guests booked or what platform guests communicate with you on.
Manage guest communications, automate upsell offers, check-in forms, digital directories, and review collection seamlessly from Little Hotelier.
Get more control over your small property today.
Seamless and unified guest communications
- Communicate with your guests via email, SMS, WhatsApp and Airbnb from a unified inbox
- Automate personalised upsell offers and essential operational emails before, during, and after stay.
- Reach every guest, including those with emails that are hidden by online booking sites.
Get ahead of the check in process
- Automatically send check-in forms to incoming guests, collecting all the information you need ahead of arrival.
- Securely obtain acceptance of T&Cs with an interactive digital signature.
- Enjoy perfect synchronisation with your Front Desk so you can see check-in responses directly on the reservation record.
Curate a digital in-room directory
- Provide an online guide that showcases your property’s services, amenities and upsell offers
- Replace outdated printed compendiums with a digital directory that allows for quick and easy updates of information and offers.
- Place a QR code in each room or around the property for guests to access your services directly from their devices—no app required.
Drive more positive reviews
- Send feedback surveys automatically during or post stay.
- Direct feedback to your inbox so you can proactively address issues or automatically funnel positive reviews to be published on your preferred review site.
- Append feedback to individual guest profiles to build a comprehensive picture of your guests.
See how Little Hotelier Guest Engagement works
A little love
“Guest Engagement is brilliant for putting photos in emails as well as generating a QR code in the bedrooms so guests can access all sorts of information about the hotel. We can automatically send all our necessary communications pre and post-stay to ensure our guests are always informed and engaged.”
Haven Hall Hotel,
UK
“I wanted to have a coherent and integrated solution to interact with customers to improve brand image, customer satisfaction, and time spent by our employees. We’ve found that streamlining online check-in, easily collecting feedback, and communicating offers particularly useful.”
Cetătuia Hotel &
Restaurant,
Romania
