Omah Kayu Bromo streamlines operations with Little Hotelier

Nestled amidst serene pine forests and the scenic Ringgit Hills, Omah Kayu Bromo offers a harmonious nature retreat. Located in Sukapura Village, Probolinggo, East Java, this charming accommodation is a convenient stop for travellers heading to Mount Bromo via the Tongas-Probolinggo route.

Each room is equipped with a desk, TV, and private bathroom complete with a shower and complimentary toiletries. Guests can prepare meals in the on-site kitchenette or explore nearby local culinary delights, such as the popular Nasi Goreng Solo.

Omah Kayu also offers spacious parking and a strategic location, just 3.7 km from the Bromo Motocross Circuit. Its proximity to Mount Bromo makes it easy for guests to rent jeeps, visit attractions, and sample local cuisine in the area. Conveniently situated 53.1 km from Abdulrachman Saleh Airport in Malang, it’s an ideal choice for travelers seeking natural beauty and peaceful rest.

We spoke to the team about how the property is using Little Hotelier to keep everything running smoothly.

Challenges in managing bookings and operations

As a boutique property with eight rooms and two villas, Omah Kayu Bromo initially faced significant operational challenges, particularly in managing booking schedules and room availability.

In the early stages of operations, poor mapping to online travel agents (OTAs) led to frequent issues like double bookings. Additionally, managing reservations across multiple platforms required constant adjustments, which proved cumbersome.

“There were some initial challenges with double bookings because mapping hadn’t been properly set up by the previous management,” Samuel David, Villa Manager at Omah Kayu Bromo, explained.

An efficient solution for property management

To address these issues, Omah Kayu Bromo adopted Little Hotelier’s channel manager feature. Samuel noted that this tool successfully resolved past difficulties, thanks to the responsive customer service team who provided extensive support, including video call consultations.

“The team at Little Hotelier was incredibly helpful in assisting with channel mapping,” Samuel shared. “Now the system runs smoothly, and we no longer experience double bookings.”

The software allows for automatic reservation and inventory management without the risk of double bookings, which also makes it easier to forecast upcoming occupancy and make strategic decisions. 

Samuel observed a significant improvement in the booking system’s structure after implementing Little Hotelier.

“Schedules for next month—and even next year—are already in the system. For instance, bookings for February through August are already accounted for, giving us a clear picture of future occupancy,” he added.

With connections to multiple OTAs like Booking.com, Agoda, and Tiket.com, Omah Kayu has expanded its reach, particularly among international guests, who account for 95% of its bookings.

Little Hotelier’s mobile app has also proven to be a game-changer, allowing the team to monitor reservations even when away from the office.

“When I’m not at the office, I can easily check bookings using my phone,” Samuel added.

Since adopting Little Hotelier, Omah Kayu Bromo has experienced a remarkable transformation. The platform has made operations more efficient, bookings more structured, and future planning more seamless.

Little Hotelier is proud to be part of Omah Kayu’s ongoing journey towards success!