Shane Hotel and Little Hotelier a perfect match

Shane Hotel is located in Chiang Mai, Thailand, close to Chang Phuak Gate and Chiangmai University.

Guests at this quality 3-star hotel will be able to immerse themselves in the local culture and enjoy the nearby street food, cafes and shopping areas, with a swimming pool at the hotel itself.

With four different room-types to meet everyone’s needs, 24-hour front desk, housekeeping and laundry services; free private parking, a sun-bathing terrace, free Wi-Fi, and car rental available, all guests are made comfortable and leave satisfied.

Phuping Sucharitkul is the proud manager of the business, which has been operating for more than five years.

Boosting occupancy was a constant challenge

The main reason Shane Hotel looked into hotel technology solutions was simple – not enough bookings were coming in.

“We found it hard to manage to get full occupancy as well as welcome guests during the peak season since we have a limited number of staff,” explained Phuping. 

“It was hard to maintain the workload at the same time as trying to bring in the high volume of bookings that we wanted.”

Automated online technology was needed to help ease the strain and soon Phuping had received a recommendation for Little Hotelier.

Little Hotelier’s features were vital during the pandemic

With Little Hotelier’s all-in-one solution taking care of property management, third-party bookings, and direct bookings, Phuping and the team couldn’t have been happier with the investment.

“It’s a good system and very easy to use,” he said. “During COVID especially, we were in good hands.”

“The team worked the most to support our hotel to drive more domestic bookings and get ready for international borders to be opened.”

For properties like Shane Hotel, treating technology as a way to support themselves and survive in hard times, rather than an expense to be eliminated, proved a winning strategy.

More success and more control with Little Hotelier

Solutions like Little Hotelier have been designed to make life easier for small property managers, and enable them to maximise their success wherever possible.

For Phuping and his team, the solution has done just that.

“Little Hotelier helps us to be more productive, professional and lessens the risk of double bookings,” he said. “By using the solution, we saw our bookings increase more than 50%.”

“We love the front desk calendar because it is easy to use and manage every booking in one place. We are able to streamline our daily tasks: track room status and update in a quick time.”

Thank you Phuping and keep up the great work at Shane Hotel!