Little Hotelier helps Uma Kalai simplify operations and boost bookings 

Nestled in the tranquil village of Sayan, just minutes from the cultural heart of Ubud, Uma Kalai offers the perfect nature retreat for guests seeking relaxation and rejuvenation. Operating since 2022, this exclusive estate blends Balinese heritage with modern comforts, creating a calming and refreshing escape.

With only six units, including three private pool villas and three suites, Uma Kalai delivers a serene and intimate experience where guests can enjoy a shared pool, Amma restaurant & bar, Santi spa, fitness centre, bicycles, laundry services, and complimentary transport.

Uma Kalai, meaning “House of Art,” reflects the harmony between local art and world-class comfort, making it an ideal sanctuary for recharging the body and soul.

Technology required to maintain a seamless experience

Early on, the team at Uma Kalai recognised that managing and selling rooms manually would be a daunting task. Therefore, they sought out a technology solution tailored to their specific needs.

After comparing several systems, they had difficulties finding a solution that fit their integration requirements. Ultimately, they decided that the best choice for the property was Little Hotelier.

An effective, user-friendly, system

Ni Luh Ristiana Dewi, Sales Manager at Uma Kalai, shared how Little Hotelier’s features have simplified the property’s operations.

According to Ni Luh, also known as Nana, the front desk system is fast and easy to use, whether on desktop or through the mobile app. 

“The system is great, and we’ve had no issues so far. The mobile app is quick and user-friendly,” Nana noted.

Anak Agung Ari Trisna, General Manager, highlighted the benefits of other features, such as the channel manager, which connects with three OTAs and the direct booking engine which enables direct online reservations.

Agung was pleased with the stability and reliability of the connectivity, and is looking forward to further updates to maximise the success of focused sales strategies even further.

Little Hotelier’s booking engine offers additional convenience by allowing guests to input their contact details, such as email and WhatsApp, enabling the property to pursue upselling opportunities. The mobile app‘s connectivity is another benefit, since it allows the Uma Kalai team to monitor new bookings anytime, even from outside the office.

Greater data, bookings, and revenue

Little Hotelier Insights has been particularly valuable in helping Uma Kalai understand the market better, especially as 99% of their guests are international. The feature enables the property to track the countries guests are coming from, which is extremely useful for analysing tourism trends and developing more focused marketing strategies based on guest origins.

“This feature allows Uma Kalai to compare year-over-year growth as well,” Nana said.

Additionally, the mobile app has been a major advantage for the team, allowing them to monitor the dashboard at any time and from anywhere. Automatic notifications sent to their smartphones ensure that every new booking is detected instantly, so the team can respond quickly and stay updated even when working remotely.

And thanks to features like Demand Plus, which supports Google promotions, Uma Kalai has seen a noticeable increase, receiving 1-2 additional bookings for every 10 total.

Overall, Agung described Little Hotelier as a strong partner to support Uma Kalai’s operations.

“Little Hotelier’s software is simple, easy to use, and rarely experiences issues,” Agung added.

Thank you Nana and Agung for the feedback. Little Hotelier remains dedicated to delivering the best solutions to support Uma Kalai!