It’s been 2 years since Ma Lae Lay Beach House opened its beautiful boutique hotel with four cozy villas nestled along the pristine shores of Thung Wua Laen Beach in Pathio district, Chumphon province. Chumphon, often overlooked as a mere “stopover” on the way to the southern coast, is actually a hidden gem with a wealth of enchanting tourist attractions.

Ma Lae Lay Beach House is a home lodge with simple décor that offers SHA-certified hygiene standards. It provides eco-friendly homemade bathroom amenities made with organic ingredients, such as shampoo, soap, and snacks sourced from local communities in Chumphon, such as lady finger bananas, Chumphon Robusta coffee, and chocolate. Each room has a panoramic view of the sea, with a staircase leading from the balcony to the beach. Restaurants, dive shops, community markets, and other shops are also easily accessible.

The need for property management software

Investing in a hotel management system to manage the four villas is a strategic decision that helps improve performance and efficiency.

We had the opportunity to talk with Mr. Ratchwan Permpoonprasert, owner of Ma Lae Lay Beach House, about his experience of discovering Little Hotelier online and deciding to switch to adopt the solution, which is designed specifically for small accommodation providers.

“At first, we hesitated to invest in a hotel management system for our small property with only four rooms. However, Little Hotelier has significantly reduced the risk of double bookings caused by human errors and made our reservation process more convenient, faster, and much more accurate.”

While managing a small number of rooms may seem straightforward, advertising and selling on multiple channels can be challenging and lead to overbookings. Little Hotelier solves this problem by providing a centralized platform for managing all reservations with ease.

“With Little Hotelier, all our reservations are updated in real-time, so we don’t have to update and manage our inventory manually. Whether the bookings are via OTA or direct channels, everything happens quickly, accurately and automatically. human error is greatly reduced.”

Little Hotelier helps accommodations reach more customers and increase bookings both online and direct bookings.

Little Hotelier improves the guest experience

Another important feature of Little Hotelier’s all-in-one solution is guest communication, which allows Ma Lae Lay Beach House to interact with guests before their arrivals, during their stay and after their departures.

“Technology has definitely made our lives much easier. Little Hotelier’s email marketing system automatically sends booking confirmations and thank-you notes to guests. It also serves as our customer relationship management (CRM) database.”

Little Hotelier is GDPR and PCI DSS compliant, so small accommodation businesses can be confident that all guest data is safe and secure.

Less worry and a clearer strategy

“Moreover, technology can help our small accommodation business streamline accounting and revenue collection.”

Small accommodation businesses need more than just operational and transactional reports from their hotel management system. They also need visibility and control over all of their rates.

Little Hotelier provides access to competitors’ rates and rate parity reports, giving you visibility and control over your pricing and helping you to price your rooms effectively on online travel agencies (OTAs).

Thank you, Ratchwan, for taking the time to share your valuable insights with us. We hope that Little Hotelier can continue to help Ma Lae Lay Beach House succeed.

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