With a natural atmosphere and combination of stylish modern facilities, Coconut Boutique Resort is the ideal choice to stay when travellers are in Lombok, Indonesia. This four-star hotel showcases a wooden house concept that uses natural materials from coconut wood.
The property offers 16 units of Chalet rooms and is located less than an hour’s drive from Lombok Island International Airport. Additionally, Coconut Boutique Resort also has a number of other facilities that guests can enjoy, such as meeting rooms, restaurants, rooftop bars, and swimming pools – making it perfect for honeymooners, vacationing families, and business travellers too.
Time-consuming data entry problems solved
Oyong Safruly Mulyawan, Resort Manager at Coconut Boutique Resort, stated that the goal is to provide relaxation, comfort and a consistently high standard of experience.
“We also prioritise every guest necessity with the best service from all staff,” Oyong explained.
Unfortunately, in an effort to sustain and improve the quality of service for guests, Coconut Boutique Resort was hampered by obstacles related to manual work.
“Our systems were not connected, so we had to manually input the data of guests that book our room via OTAs,” Oyong explained further.
Luckily this problem didn’t last long once Coconut Boutique Resort decided to try Little Hotelier. The property can now run more efficiently, with much less risk of human error.
Oyong also said that with the help of Little Hotelier, the hotel, which has been operating since 2016, can now easily monitor and manage their Average Daily Rate (ADR). On top of that, with all the features provided by Little Hotelier, Oyong said that there was an increase in bookings.
Easy-to-navigate solution
Oyong admits one of the reasons Coconut Boutique Resort has no doubts about using Little Hotelier is because of its simple features, which are easy to use and navigate around.
What’s more, with some of Little Hotelier’s features such as the front desk system and channel manager, Oyong can now execute his work more efficiently, reducing conflicting reservations and increasing revenue.
Thank you, Coconut Boutique Resort. Best of luck in the future!
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“We’ve seen a 10-15% revenue increase with Little Hotelier. We had great support and met expectations during training. It’s very easy to manage via mobile app.”