Makai Nap, a new beachfront accommodation in the Thai Mueang district of Phang Nga, Thailand, takes its name from a Hawaiian phrase meaning ‘towards the sea’. This perfectly reflects the spirit of this cosy spot located near Thai Mueang Beach, offering beautiful ocean views, local attractions, and Makai Café and Space, run by the owner himself.

Mr Thatthep Jearanaisilp takes pride in operating the conveniently located property, which is near local restaurants and stores while giving travellers the ideal spot to relax and enjoy southern Thailand’s coastal charm.

Though Thai Mueang is often seen as a stopover for travellers heading to Khao Lak or Phuket, it holds its own unique allure. This quiet town offers visitors a chance to slow down, appreciate the simple way of life, and experience the warmth of the local community. Each room type at Makai Nap caters to different needs, whether guests are looking for a standard room, a double-space setup, or family accommodation.

Tackling overbooking challenges

Makai Nap consists of only four rooms and, like many small properties, was facing issues such as overbookings caused by slow, manual, processes and limited platform choices. 

When hotels aren’t able to update inventory quickly or easily, costly double bookings can occur which can harm both revenue and guest satisfaction.

Mr. Thatthep turned to fellow property owners for advice and was introduced to Little Hotelier. This marked a turning point for the business.

The difference an all-in-one solution can make

Little Hotelier is designed specifically to cover all the operational needs of small accommodation businesses. This includes a single location to control daily admin tasks, room distribution, reservations, payments, and more.

Since adopting Little Hotelier, Makai Nap has experienced several benefits, including increased bookings, simplified operations, and an enhanced brand reputation.

With Little Hotelier’s channel manager, the property can list all its rooms on multiple booking sites at the same time, with automated real-time inventory management ensuring that double bookings no longer occur. 

Little Hotelier’s direct booking engine can be managed in the same way, and is helping Makai Nap increase revenue.

“Adding the booking engine link via Facebook also helps us capture more direct bookings,” mentioned Mr. Thatthep.

Managing reservations and rates has become effortless thanks to little Hotelier’s easy-to-use interface and with fewer booking complications, guest feedback has also improved.

Topping it all off is Little Hotelier’s mobile app, which enables staff to manage their property from anywhere, anytime. They can use their smartphone to monitor performance, manage reservations, update rates, and check guests in and out.

“Once we implemented Little Hotelier, everything changed – the workload became more manageable, and we saw a clear increase in bookings,” explained Mr. Thatthep.

“Being able to manage bookings from anywhere with just my phone has made a huge difference. Whether I’m at the hotel serving at the cafe or travelling abroad, I know everything is under control in one calendar.”

Guest feedback has been overwhelmingly positive, particularly in how seamless the booking and check-in process has become. 

“Our guests appreciate how smooth their experience is from the moment they book to the moment they check-out. It’s made a difference in our reviews as well,” he said.

After nearly two years of operation, Makai Nap continues to grow and thrive.

Thank you for your amazing feedback Mr. Thatthep and we wish Makai Nap all the best in the future!

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