A beautiful beach resort in Baler, Philippines, L’Sirene Boutique Resort is the perfect stay for guests seeking a magical escape.

With 15 rooms and six years in operation, the resort has been consistently delivering the perfect blend of bliss and enchantment to the family and friend groups who come to visit.

We recently spoke to the COO/CFO about the property and finding operational success with Little Hotelier’s software.

A desire to grow

She said the business runs with the motivation to provide “the best service we can ever give.”

“We see what we can do with any requests and make sure to remember it for the guests’ next visit.”

The challenge comes with finding more of the right guests to offer this experience. The team needed to boost online bookings and find a channel manager that could reliably connect to prominent OTAs such as Agoda and Booking.com.

In the past, doing all this work manually not only took more time, but made reservations harder to predict and manage.

Discovering the best solution

After being led to Little Hotelier by way of a recommendation, the team at the resort was nothing but impressed.

“When someone asks me why they should choose Little Hotelier, I’d say because the interface is pretty, and it’s very easy to use. Other competitors are very hard to use.”

“After using Little Hotelier, Our daily work life has changed. We no longer have to write down the Registration Form manually, nor the guest’s statement of account during checkouts.  We just input all the extra charges into Little Hotelier and just refer to it first thing when the shift starts to check incoming guests from different channels.”

Transformative results

With an all-in-one solution like Little Hotelier, results are felt across all parts of the business. This was the case for L’Sirene Boutique Resort as double bookings dropped, occupancy and revenue grew, and daily tasks became much easier.

“By utilising the booking engine, we secure 100% of the sales when we need to block off rooms and restrict third-party platforms from making reservations,” she explained. “This shift has not only increased efficiency but has also empowered us to maximise revenue through our direct booking channel.”

It’s not by small margins that performance has improved either – the resort has reported a 75% increase in overall bookings since adopting Little Hotelier!

With a user-friendly interface and a mobile app, daily operations are also much smoother and more efficient.

“We love the mobile app,” she said. “The notification feature keeps the staff informed about bookings from different channels, as well as guest check-ins and check-outs, enhancing operational awareness no matter where we are.”

Thank you Rae and keep up the great work at L’Sirene Boutique Resort!

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