What is the best hotel housekeeping software?

Choosing to adopt hotel housekeeping software for your small property is a positive business choice.

Consider a few key statistics:

  • Half of all negative feedback received by hotels is attributed to the readiness and cleanliness of rooms
  • 86% of hotel guests cite cleanliness as a top criteria when reading online reviews
  • 80% would rather give up internet for the duration of their trip than stay in a dirty hotel

Given these figures, it makes perfect sense to seek a technology solution to stay organised.

If you own or manage your own B&B or small hotel, it’s your job to make sure everything runs smoothly from a logistical point of view and also that guests are kept happy. This includes the task of ensuring rooms are cleaned and maintained properly – and at the right times. Realising you need housekeeping software to achieve this effectively is a big step in the right direction.

The ‘best’ products on the market make it fast, simple, and affordable. You want software that prioritises ease of use, the ability to be intuitive, and is able to perform many tasks autonomously in conjunction with other systems.

As you begin your purchasing process, it’s important to have all the relevant information to hand. For instance, do you actually need a standalone housekeeping solution or are there better options on the market?

This blog will detail everything you need to know to make an informed purchase decision on hotel housekeeping software, including why it’s best to use housekeeping software as part of an all-in-one solution like Little Hotelier.

Why you should choose hotel housekeeping software as part of an all-in-one solution

Housekeeping certainly isn’t a glamorous part of the job, but it has to be done if you want to keep guests happy and your property’s reputation intact. It’s a daily grind that can challenge you for time while you do everything else. Productivity can really stagnate when housekeepers spend too much of their time simply trying to identify which room to clean next, especially when it’s a busy season when many guests are coming in and out.

So you’ve turned to an online system to help. The reason you pay for technology solutions is to make life easier and improve the way you run your business… But operating multiple systems for multiple functions doesn’t make financial or logical sense.

If you’re using any or all of a property management system, booking engine, channel manager, payments solution, and now housekeeping software the last thing you want to do is operate these independent of each other. You’d end up spending all your time jumping from dashboard to dashboard to update data. The process would be just as clunky and time-consuming as when you were still using pen and paper or excel spreadsheets to run your business.

All-in-one systems include all these features wrapped into one bundle. The major benefit here is that all the systems are automatically integrated to work seamlessly together – and you can manage them all from a single dashboard, switching between functions in a matter of clicks.

The property management system should include housekeeping software as a matter of course, meaning:

  • Any information you manage on them will be automatically communicated
  • You will eliminate the risk of errors or missing information and you can stay on schedule with maintaining your rooms and preparing for the arrival of guests
  • You’ll also save time since you won’t be double-handling any tasks or performing more updates than you have to

Being able to see and edit the status of your housekeeping alongside other aspects of your property management like building maintenance and guest profiles just makes more sense than using a separate provider for your housekeeping needs.

Must-have housekeeping software features for hotels

As with any product, features can range from basic to advanced. While you may not need a deep set of sophisticated elements, it’s important to cover off the most important aspects of housekeeping software to ensure you’re paying for a solution that eases your business friction.

At a minimum housekeeping software for your hotel should enable:

  • Hoteliers to view the list of rooms and their statuses (check-in, check-out, stay through etc)
  • You to see the ‘cleaned’ status of rooms – for today, tomorrow, a specific date, or a duration of time
  • Staff to easily mark a room as cleaned, add notes, and provide details to cleaners
  • Hoteliers to print-out of the schedule of the rooms to clean, to give to the cleaners
  • Mobile-friendly access – so information can be shared to cleaner’s devices
  • You to plan ahead – you need to run reports for more than just today
  • Progress tracking on the schedule

This is the vital functionality you’ll want out of housekeeping software so you can save time by viewing the status of room cleans in one place, delegating the cleaning of the rooms and other tasks to cleaners and better prepare for upcoming guest check-ins.

It’s amazing how much difference it will make to your property when the housekeeping process just works. Guests will be impressed by your efficiency, professionalism, and the fact your rooms are always clean, tidy, and ready for their stay. It could mean a big spike in positive reviews, brand reputation, and by association your bookings and revenue.

Can hotels use housekeeping software for free?

In reality, no.

Leading providers of property management systems and housekeeping software use sophisticated technology that requires a lot of development and regular progress, so it can’t viably be offered for free. While housekeeping software isn’t tangible like a new bed or bar refurbishment, it’s just as important and worthy of investment. Free forever technology isn’t likely to give your hotel the functionality it needs to really help – it could even hinder your processes!

Industry leaders such as Little Hotelier offer free trial periods so you can experience all the benefits of the product before you decide to invest. The proof is in the pudding and there are no lock-in contracts – just a simple flat monthly fee based on the size of your property.

Little Hotelier’s trial period lasts 30 days, giving you a full month to analyse the difference it makes to your property. Through this period you should already start to see how much time the housekeeping software can save you and the benefit of having your systems integrated.

Little Hotelier’s all-in-one system, including housekeeping, can be secured from USD $109 (GBP £87) per month if your property has five rooms or less. A property with 15 rooms will be charged USD $139 (GBP £111) per month. Some other major providers charge USD $159 (GBP £127) per month for 15 rooms. You can also choose to pay annually for a discount. Try out Little Hotelier’s pricing scale to see for yourself.

5 questions to ask a housekeeping management software provider

The software you invest in has to be worth the time you spend researching and the money you pay so you should always screen potential partners to ensure they offer the capability your property needs.

Of course you have to be clear about what your goals are first but assuming you’re purchasing housekeeping software for the core benefits – such as eliminating guest complaints about their room not being ready or not being cleaned when they enter – here are five questions you might want to ask a potential provider.

  1. How will the software save staff time?
    Time-saving will be one of your biggest priorities so you should know exactly how the product will help in this respect. It’s important to know if the impact will be significant enough to warrant investing a portion of your budget. The provider should be able to clearly explain the positive results the technology will deliver your business.
  2. Is it cloud-based software? Can I access it from any device?
    The best hotel applications are all cloud-based systems – they operate online. The ‘cloud’ allows huge amounts of data to be shared between different systems and housed in one secure location. It can be accessed remotely from any device such as your laptop, tablet, or smartphone. If the provider you’re talking to doesn’t operate on the cloud, you should probably look elsewhere.
  3. Can the housekeeping software integrate with other systems?
    Like we discussed earlier, integration is imperative. Systems have to be able to communicate and share data to be effective. Your housekeeping software should never be siloed off from your property management system, just as your property management system should never be siloed off from your channel manager. Many property management systems, such as Little Hotelier, include a housekeeping feature so the integration is already in place.
  4. What kind of support is offered for onboarding and training?
    If this will be your first time using software to manage your property, you might be a little nervous. It’s vital that your provider doesn’t take the sink or swim approach after they’ve started billing you. Through your free trial period you should take note of how good the service is and seek assurances that you’ll be appropriately supported going forward. You need a provider that trains you fully and patiently, and can offer around the clock support in your local language.
  5. What experience does the provider have in the hospitality industry?
    This is a key consideration. Is the provider a new player bringing a housekeeping solution into a market they’ve never operated in before? Ideally, your provider will have a background in hotels and hospitality, and an established history of solving hotelier’s problems with software. If we take Little Hotelier as an example, the platform was designed and built with B&Bs and small hotels firmly in mind. Try to choose a provider that understands the unique challenges a business like yours faces.

How to choose the best housekeeping scheduling software

Think carefully about what you want to achieve.

Do you want to:

  • Delight guests?
  • Gain a snapshot overview of room statuses?
  • Message cleaning staff?
  • Find a ‘value for money’ solution?
  • Improve management and reduce errors?
  • Make easy updates, add notes, and keep track of your schedule?
  • All of the above?

Hopefully it’s all of the above! Choose a solution that can cover all your bases by helping you streamline your housekeeping, personalise the guest experience, and make the overall management of your property much smoother.

One good tip is to only go for a solution that offers a free trial and demonstration. A demonstration means someone from the provider is willing to show you the features you need and how their software can address these requirements. It can sometimes be hard to get the full picture at first glance so a demo can be really helpful when making your decision.

The free trial is also non-negotiable. You shouldn’t have to pay for a software solution without first being sure it’s the best thing for your business. A no-contract free trial allows you to enjoy and assess the software at no risk, so you can make a confident decision either way when the trial period is over.

Ask plenty of questions of the housekeeping software provider you’re considering. Quality brands should never fear or shy away from questions.

Mac housekeeping software: Reviews and ratings

Managing your entire property from your mac, including housekeeping software, is entirely possible. To do this you’ll need a cloud-based system so you can take your laptop anywhere, or access your system remotely from any other smart device such as a tablet or smartphone.

To choose help choose the best mac housekeeping software, it can really help to look at sites that collate reviews and ratings on various providers. These provide great insight since most feedback comes from people just like you, who have already sought and used the same solution. Their experiences will give you a good guide on which providers are to be trusted.

One of the best resources to use in this industry is Hotel Tech Report.

Here you’ll find ratings on:

  • Likelihood to be recommended
  • Quality of customer support
  • Ease of use
  • Functionality
  • Return on investment (ROI)
  • Value for money
  • Integration capability
  • Implementation process

Screenshots and videos may also be available where applicable.

You’ll also find written customer reviews where you can see in more specific detail what users think of a product. Make sure you weigh both scores and written feedback equally since some people may have concerns that aren’t a problem for you and vice versa.

See how Little Hotelier can help you!

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