Explore Property Management

Insights on how to run your small property when you don’t have access to the resources that larger hotels do.

Browse through our posts or download our ebook on the best way to successfully manage your property’s reservations.

Being a destination expert is beneficial for B&Bs

The financial benefits of B&B operators being destination experts

There’s a lot more to owning and running a B&B than just providing a comfortable stay. Guests expect you to be a fountain of knowledge and almost double as a tour guide. Here’s why you need to be a destination expert…

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Why B&B customers are expecting flexible check-in and check-out times

Guests increasingly want convenience and customisation when it comes to travelling. By offering flexible check-in and check-out times, you’ll be appealing to this sense of freedom.

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5 Customer Service Tips Your B&B Can Take From the Airline Industry

The airline industry goes to great lengths to make sure its customer service is as close to perfect as it can get. Here are the lessons your B&B can take away and apply every day.

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How to be a good people person and improve guest experience at your B&B

In a B&B you’re going to be working closely with your guests, i.e. other human beings, so it’s important you know how to get along with people. Here’s how you can be better at it.

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How To Remove The 5 Types Of Friction And Increase Direct Bookings

One of the biggest barriers to creating the direct relationships small hotels need is guest friction. Here’s what you can do to combat this.

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B&B guest experience

5 Guest Experience Strategies For Your B&B That Will Never Fail

Guest experience at your B&B should be a priority and by putting these strategies in place you can ensure your guests are satisfied with their stay.

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Words of Wisdom from Grove City Motel [B&B Superstar]

Grove City Motel was finding it hard to manage the day-to-day demands of running a small accommodation business until Little Hotelier made life much easier.

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How To Look Beyond Your Rooms To Drive Ancillary Hotel Revenue

Move beyond simply selling your rooms and maximise hotel revenue with these ancillary strategies.

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8 Smart Ways Your Small Hotel Can Use Text Messaging

Here are some ideas on how small hotels, bed and breakfasts, inns and guesthouses can use text messaging to effectively build relationships with guests.

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The Essential Guide to Perfecting Guest Experience at Your B&B

This FREE eBook will help all B&B or small accommodations operators perfect the way travellers experience the booking journey; online and offline.

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5 ways you can change the way you run your B&B for the better

The way it’s always been doesn’t mean it has to be like that forever. Change is often for the better and it can be for your B&B too. See how you can mix things up.

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Remote B&B management

How you can run your B&B 24/7 remotely

Although running a B&B is a fulltime job, even a 24/7 job, you don’t always have to be at your property. Here’s how to manage your accommodation remotely.

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