Here are the five essential basic principles you need to apply at your B&B to get more guests on your rewards program and returning to your property.

Emails are one of the most reliable ways to engage potential customers and capture bookings for your B&B. Here are some tips for your campaign…

There’s a lot more to owning and running a B&B than just providing a comfortable stay. Guests expect you to be a fountain of knowledge and almost double as a tour guide. Here’s why you need to be a destination expert…

B&B guests have specific reasons for choosing a small property to stay at. Here’s what they really want and how you can help them.

In a B&B you’re going to be working closely with your guests, i.e. other human beings, so it’s important you know how to get along with people. Here’s how you can be better at it.

The airline industry goes to great lengths to make sure its customer service is as close to perfect as it can get. Here are the lessons your B&B can take away and apply every day.

One of the biggest barriers to creating the direct relationships small hotels need is guest friction. Here’s what you can do to combat this.

Grove City Motel was finding it hard to manage the day-to-day demands of running a small accommodation business until Little Hotelier made life much easier.

Move beyond simply selling your rooms and maximise hotel revenue with these ancillary strategies.

Feedback is one of the major ways to track the success of your property and to find new ways to improve. Here are the main benefits.

Return bookings and positive reviews are vital for the success of your business, so here are some tips on keeping your B&B guests happy and entertained.

Knowing what motivates travellers to book a particular B&B will help you sell your rooms and profit. Here are the main reasons that guests choose a property.