There’s a lot more to owning and running a B&B than just providing a comfortable stay. Guests expect you to be a fountain of knowledge and almost double as a tour guide. Here’s why you need to be a destination expert…

Guests increasingly want convenience and customisation when it comes to travelling. By offering flexible check-in and check-out times, you’ll be appealing to this sense of freedom.

The airline industry goes to great lengths to make sure its customer service is as close to perfect as it can get. Here are the lessons your B&B can take away and apply every day.

In a B&B you’re going to be working closely with your guests, i.e. other human beings, so it’s important you know how to get along with people. Here’s how you can be better at it.

One of the biggest barriers to creating the direct relationships small hotels need is guest friction. Here’s what you can do to combat this.

Guest experience at your B&B should be a priority and by putting these strategies in place you can ensure your guests are satisfied with their stay.

Grove City Motel was finding it hard to manage the day-to-day demands of running a small accommodation business until Little Hotelier made life much easier.

Move beyond simply selling your rooms and maximise hotel revenue with these ancillary strategies.

Here are some ideas on how small hotels, bed and breakfasts, inns and guesthouses can use text messaging to effectively build relationships with guests.

This FREE eBook will help all B&B or small accommodations operators perfect the way travellers experience the booking journey; online and offline.

The way it’s always been doesn’t mean it has to be like that forever. Change is often for the better and it can be for your B&B too. See how you can mix things up.

Although running a B&B is a fulltime job, even a 24/7 job, you don’t always have to be at your property. Here’s how to manage your accommodation remotely.