Guests increasingly want convenience and customisation when it comes to travelling. By offering flexible check-in and check-out times, you’ll be appealing to this sense of freedom.

The airline industry goes to great lengths to make sure its customer service is as close to perfect as it can get. Here are the lessons your B&B can take away and apply every day.

One of the biggest barriers to creating the direct relationships small hotels need is guest friction. Here’s what you can do to combat this.

Guest experience at your B&B should be a priority and by putting these strategies in place you can ensure your guests are satisfied with their stay.

Guest experience is something you always need to prioritize at your B&B. Use these tips to keep pleasing the guests at your property.

It’s one thing to say you want to own and run your own B&B, but it’s another to meet the challenge that comes with it. Are you prepared?

Grove City Motel was finding it hard to manage the day-to-day demands of running a small accommodation business until Little Hotelier made life much easier.

Move beyond simply selling your rooms and maximise hotel revenue with these ancillary strategies.

Here are some ideas on how small hotels, bed and breakfasts, inns and guesthouses can use text messaging to effectively build relationships with guests.

Creating your listing on Airbnb is an extremely important task to get right if you want to capitalise on the huge amount of traffic visiting on the platform.

Food allergies are extremely prevalent across the world, especially common issues such as gluten, dairy, or nut intolerance. It’s important your B&B can cater for any guest who suffers from an allergy.

Your staff are the face of your B&B and have a direct impact on your guests’ experience. That’s why staff motivation should be a top priority when managing your B&B.