Each traveler embarks on an online booking journey. Is your inn a part that journey or are you missing out?
The problem today is, it’s tough to stand out. Consider that on average, travelers visit 38 sites before booking a vacation (Skift)!
So what can you do to ensure that their journey always leads to you?
Regularly ask guests to give you reviews. Upload photos and videos of your rooms and facilities to all of these sites, and don’t forget to monitor and respond to all reviews, both negative and positive.
You can also use your existing community. Ask local restaurants, tourist attractions, and other local businesses to link to your website from theirs.
Then, share your website on these pages by sharing photographs that link to your gallery for example.
First of all, your website should be ‘responsive’ so that your website will automatically adapt to all kinds of screen sizes. Tablet, mobile, and desktop.
In the UK alone, travel companies lost £2.7 billion last year to travelers who abandoned their mobile bookings (Tnooz).
Then, make sure that your website’s structure, navigation, and messaging are as easy and useful as can be. Anticipate all of the questions that travelers may be asking.
You might notice that less people will call you to ask questions, because they’re all answered by your website!
Part of this is ensuring that you have high resolution images of your property everywhere – especially on the homepage. People want to see what they’re paying for.
To avoid the loss of a potential guest, you should also reassess your guests’ experience when it comes to making an online booking.
Firstly, are guests able to book on your website? Giving travel customers the ability to book instantaneously through your online booking engine is an essential part of any hotel website.
Guests want to be able to check your room availability for the dates they would like to stay, and instantly secure an online booking through a secure online payment gateway.
You will need an online booking engine for this to work.
Once you have a booking engine in place, make sure it takes no longer than 3 seconds for your guests to find your ‘book now’ button after landing on your home page.
Want to learn how Little Hotelier can help you tap into your traveler’s journey to ensure that it always leads to you? Download our FREE ebook:
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