The rooms are rarely vacant at the Hotel Rural Mar de Queo — an intimate, boutique hotel in Galicia. For General Manager Narcis Calleja i Ballbe, it was never difficult to convince guests to book a room at this unique small hotel.

Visitors are welcomed into in an 18th-century building, overlooking the gorgeous Costa de Morte. During their stay, they can explore the lush gardens and soak up the mountain views that surround them.

While every general manager wants to have their hotel teeming with guests, it can get difficult to manage them and give them the service that they deserve. This was the situation that Narcis found himself in, and he knew he had to make a change.

Step 1: Identify the improvements that need to be made.

The high volume of guests made it difficult for Narcis to keep up on the superior level of service he knew his visitors craved and the ever-growing list of administrative tasks that needed to be taken care of.

He felt that his business was not running as efficiently as it could be, and he knew he needed to find a way to streamline his operations.

Step 2: Implement a solution.

Narcis wanted to use the latest technology in order to manage his online bookings and reduce the time he spent confirming reservations, compiling reports and analyzing data.

He explored several software options, but discovered that only Little Hotelier was specifically designed for a small hotel like his.

The all-in-one booking system allowed him to automate the reservation process, improve his online distribution strategy and increase his online bookings.

Step 3: Enjoy more time with his guests.

Now that Narcis has eliminated many of the administrative tasks from his to-do list, he can focus on giving his guests the authentic Spanish experience that they deserve. He can interact with them more and develop personal relationships with them.

He feels proud that he can run a business in a professional and efficient manner, without sacrificing the reputation his hotel has developed for personalized care and attention to detail.

Ultimately, Narcis said that Little Hotelier is an all-in-one business solution that he would recommend to any hotel like his.

“I would recommend Little Hotelier to other small hotels,” Narcis said.” It is easy to use, simple and effective.”

By Dean Elphick

Dean is the Senior Content Marketing Specialist of Little Hotelier, the all-in-one software solution purpose-built to make the lives of small accommodation providers easier. Dean has made writing and creating content his passion for the entirety of his professional life, which includes more than six years at Little Hotelier. Through content, Dean aims to provide education, inspiration, assistance, and, ultimately, value for small accommodation businesses looking to improve the way they run their operations (and live their life).