Located in Tomohon, North Sulawesi, Wawowow is more than just a place to stay, it’s a space for soul healing. Nestled amid lush vegetable gardens and surrounded by majestic mountain views, including Mount Tampusu, Wawowow offers a calming and grounding atmosphere.

The surrounding area offers a variety of tourist attractions, from the color-shifting waters of Lake Linow to natural waterfalls, hot springs, and serene rice fields. With the cool air typical of the highlands and untouched natural beauty, Tomohon is the perfect retreat from the hustle and bustle of the city.

Currently, around 95% of Wawowow’s guests are domestic travelers, with the remainder being international tourists. This reflects the current state of tourism in North Sulawesi, which is still dominated by local visitors.

However, what makes Wawowow truly special is not just its location. This property was born out of a personal story, a tribute and memorial to the owner’s beloved child who passed away. Originally built as a private sanctuary for self-healing, Wawowow is now open to the public as a place to share peace and soulful restoration.

Carrying a back-to-nature concept, Wawowow’s accommodations invite guests to reconnect with nature and themselves. The available facilities are simple yet sufficient, from a campfire area to a shared kitchen. Guests are encouraged to do everything independently, creating a more intimate, reflective, and meaningful experience.

The exhausting challenge of manual labor

Before adopting a property management system, all of Wawowow’s operations were handled manually. Reservations were recorded using basic note-taking and communication via social media. This made it difficult to manage room availability and increased the risk of errors.

“Managing things manually was a hassle because everything needed to be double-checked, even triple-checked,” Alvin Oktavianus, the owner of Wawowow, explained.

There was even an incident of double-booking because guest conversations got lost among WhatsApp chats. “We had already been booked by a guest, but we accidentally sold the room again. That’s incredibly risky.”

At that time, Wawowow wasn’t listed on any online travel agent (OTA) platforms. All bookings came through Instagram and were then directed to WhatsApp. This process was not only time-consuming but also made it nearly impossible to attract international guests.

A simple solution for a more organized operation

Everything changed when Wawowow was recommended to use Little Hotelier by another nearby property owner. They immediately adopted the system, and it became a turning point in their daily operations.

“I’m really helped by it because we used to have to manually note everything and go through long cross-checking processes, but now we don’t have to anymore,” Alvin continued.

With features like the Channel Manager and real-time availability calendar, room management has become significantly easier and less error-prone.

Today, Wawowow is connected to OTAs such as Booking.com, Agoda, and Tiket.com. They’ve even started receiving international guests, a major leap compared to their earlier days.

 “We used to never get bookings from abroad or foreign tourists, but now they just come through OTAs,” he added.

With mobile app access also available to staff, internal coordination has become faster and more efficient. Since using Little Hotelier, Wawowow has not only run operations in a more structured way but has also seen growth in booking volume and market reach.

Little Hotelier is ready to support Wawowow in achieving even greater success in the future!

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