Words of Wisdom from Bluemoon Riverside Resort [B&B Superstar]

Bluemoon Riverside Resort rests on the beautiful Mun River in Ubon Ratchathani province, Thailand, 50 kilometres from the nearest airport.

Art and culture are blended seamlessly in the simple decor of the 10 rooms perfectly situated on the riverfront. Using natural beauty and peaceful quiet to its advantage, Bluemoon creates charm and harmony, allowing guests to enjoy the outdoors and style in one with a floating restaurant that takes in the sunset.

Suitable for adventures or a weekend of romance, guests have access to flat-screen TVs, wifi, bicycles, car hire, pet-friendly rooms, and terraces to relax on. Mr Nukon Srithon owns and runs the business, taking most tasks upon himself.

What makes it difficult to run your own small accommodations business?

Being forced to manually update price and availability creates the danger of overbooking and spending so much time on it means you can’t offer the level of attention to guests you want to. A small resort must have personal service if it’s to be successful.

Why did you look to technology for help?

Without a solution, processes would break down and our guests would not trust the brand. Not only would it be hard to manage the property but also our online reviews.

What are the benefits of investing in an all-in-one technology solution?

Importantly, all data is real-time data. I can connect to all the OTAs I want, and it’s very user-friendly. Most things can be done in a couple of clicks.

Do you actually see results?

Yes! We were able to attract new markets and our resort increased bookings by as much as 60% – half of which are via OTAs. With booking integration to more channels we’ve saved both money and time.

Would you recommend the technology to other small accommodations operators?

I would absolutely recommend Little Hotelier. It’s now easier to manage our online inventory and I can put more focus on my guests.