Bay Breeze Motel

Bay Breeze Motel maintains over 90% occupancy with Little Hotelier’s all-in-one business solution

Bay Breeze Motel is a boutique luxury hotel located right on the promenade of Australia’s beautiful Batemans Bay. It sits quietly and comfortably away from traffic – yet still close enough to walk to the shops, cinema, restaurants, and other beaches.

Guests are treated to an exclusive spectacular view of the waterfront. They can also purchase luxury packages which include restaurant vouchers, massages, champagne and other treats.

Alison Miers owns and operates the business with her husband, working with several staff members to cover the workload.

“Little Hotelier has taken our business to the next level. Our bookings have increased quite significantly – maybe 20% – and we are currently running at high occupancy (approximately 90%) all year.”

The Challenge

While Bay Breeze Motel is never empty, Alison wanted a way to run her small accommodation business more efficiently – especially as the couple have other businesses to attend to.

“Improving efficiency is important, because I don’t have the time to be working hands-on within the business on a day to day basis.”

However, Alison was managing her reservations manually with a spreadsheet, which was taking up too much time.

“It was difficult to keep all bookings current and up to date on a spreadsheet.”

In addition, data loss was a constant risk.

“The thought of deleting or losing our data was our biggest concern.”

The Solution

Alison began to search online for a solution that would solve all her problems, and stumbled upon Little Hotelier.

“We were fortunate to come across Little Hotelier, and once we discovered it, we have not looked back.”

After trialling the system, she was convinced that it was the tool Bay Breeze Motel needed to speed up efficiency and drive bookings.

“We settled on Little Hotelier because of the ease of operation, and the wonderful support team.”

The Results

With Little Hotelier, Bay Breeze Motel is able to manage their reservations more efficiently. This has resulted in increased bookings and revenue for Bay Breeze Motel.

Alison believes that Little Hotelier plays an instrumental part in Bay Breeze Motel’s success.

“We feel that Little Hotelier has allowed our bookings to grow because of

  • The amount of information that we can place in the system;
  • The ease of operation for different staff members (they are able to easily pick up where others have left off when they are on duty); and,
  • The ability to access the system remotely.”

Additionally, Little Hotelier has allowed Bay Breeze Motel to welcome guests from all corners of the globe.

“With Little Hotelier, we have opened our market up – covering the Asian and European markets.”

Now, updating and keeping track of reservations is a quick and easy task.

“My favourite feature is the ability to juggle bookings around and move rooms to accommodate a longer booking.”

Alison is so pleased with Little Hotelier that she would gladly recommend it to other small accommodation providers.

“I would certainly recommend Little Hotelier. It’s amazing, and I tell anyone in the industry about it.”

Thanks to Little Hotelier, Alison doesn’t need to invest as much of her time into the administrative side of the business, as she can rest assured knowing that all is running smoothly.

“Now, I can place more focus on other parts of the business – like redesigning our website to drive direct bookings, and having the property in good working order.”

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