How Raíz Hotel Boutique transformed its management and increased revenue by 43% with Little Hotelier

Located in the heart of Punta Zicatela, Raíz Hotel Boutique is not just a place to stay, it’s an invitation to connect with oneself and the surrounding Oaxacan environment.

With spaces designed for rest and inspiration, air-conditioned rooms, a pool, coworking area, chill-out zone, bar and restaurant, the hotel has become a meeting point for the modern traveler.

Before implementing Little Hotelier’s software, the team was faced with clunky and fragmented operational processes.

Each distribution channel had to be managed independently, increasing both time spent and the risk of errors. In addition, information was scattered across multiple platforms, limiting strategic decision-making.

“We needed a solution that could centralize our operations and give us quick access to relevant information. Little Hotelier offered exactly that,” said Julieta Santocita, Revenue Manager.

Centralization, efficiency, and measurable results

The implementation of Little Hotelier, powered by SiteMinder, recommended and managed by Golden Collection Hotels, was smooth and quick. Thanks to their support, the Raíz Hotel Boutique team was able to adopt the platform easily, ensuring an efficient transition with no operational interruptions.

“The transition was surprisingly simple. In no time, we were operating smoothly and taking full advantage of all the platform’s tools.”- Julieta Santocita, Revenue Manager

With ongoing support from Golden Collection Hotels and the strategic use of Little Hotelier, Raíz Hotel Boutique achieved remarkable results:

• +16% in average daily rate (ADR) in 2024 vs. 2023
• +9% in average daily rate in the first half of 2025 vs. 2024
• +43% in revenue in 2024 vs. 2023
• +10% in revenue in the first half of 2025 vs. 2024
• 8 hours saved per week in operational tasks

The team’s favorite feature is the centralized reporting, which enables strategic decision-making based on real data, including rates, occupancy, channel performance, and booking trends.

“Little Hotelier gave us clarity. Today, we better understand our guests’ behavior and optimize our strategies in real time,” mentioned Julieta. 

In addition, the system’s booking engine has strengthened direct bookings, synchronizing availability across all channels to avoid overbookings and build guest trust.

“The support from Little Hotelier has been excellent. The constant updates and attentive team make us feel truly supported.”

Thanks to the collaboration with Golden Collection Hotels, a SiteMinder partner, and the implementation of Little Hotelier, Raíz Hotel Boutique has achieved more efficient and profitable management. Golden Collection Hotels not only recommended the platform but also manages revenue management, optimizing both strategy and results.

Today, the hotel combines the authenticity of Mexican hospitality with technological innovation, delivering memorable experiences while driving sustainable growth.