Magdalen House grows revenue by over 10% by centralising property management with Little Hotelier

A home away from home in the heart of Lima

Magdalen House is a family-run guesthouse with 24 rooms in Lima, Peru. For nearly 20 years, the property has offered warm, honest and accessible hospitality for guests arriving from across the country for work, studies or medical appointments. Magdalen House has built a loyal following among visitors who describe it as “their home in the city.”

What sets Magdalen House apart is its deeply personal approach to service. Every guest is treated with respect, warmth and discretion. A charming self-service beverage station offers complimentary coffee and herbal teas around the clock, reinforcing the property’s signature family atmosphere. It is a small detail, but one that guests remember.

We spoke with Milagros Rodriguez Torres, Hotel Administrator, who oversees distribution and daily operations at Magdalen House and has been instrumental in the property’s digital transformation.

High costs, scattered systems and too many hours lost to manual work

Before adopting Little Hotelier as a property management solution, the Magdalen House team relied on a fragmented mix of tools and manual processes to manage reservations, rates and availability. Online distribution was limited, and every update had to be handled independently, consuming valuable hours that could have been spent on servicing guests. Without a centralised system, there was no clear overview of performance, and the risk of overbookings and rate inconsistencies remained constant.

The team also struggled to find a platform that delivered genuine value for money. Many solutions on the market were either prohibitively expensive or packed with features that simply did not suit the needs of a small accommodation business. 

“There are many platforms on the market that are expensive and, in our case, didn’t provide services that added real value or suited the needs of our guesthouse,” says Milagros.  

“We needed something affordable yet functional that allowed us to manage everything from a single place.”

The right balance of affordability and functionality

After evaluating several providers, Little Hotelier stood out for its accessible pricing, intuitive interface and practical toolset designed specifically for small properties.

Implementation was straightforward. The platform’s user-friendly design meant the team could get up and running quickly, even without advanced technical knowledge. Support from Little Hotelier’s team during onboarding helped resolve specific configuration questions, ensuring a smooth transition with no disruption to daily operations.

“Little Hotelier is intuitive and its usability allows you to learn how to use it in a short time,” explains Milagros. 

“The support team helped us with specific configurations and resolved our questions during the process, making the transition quick and without any major complications.”

Centralised control across all processes

With Little Hotelier’s channel manager, Magdalen House now enjoys automatic management of rooms, rates and availability in real-time across all sales channels from a single dashboard. The manual juggling between platforms is gone, overbooking errors have been significantly reduced, and the team has reclaimed hours every week that were previously spent on repetitive administrative tasks.

The channel manager has become the team’s favourite feature, delivering centralised visibility that is especially valuable when overseeing multiple room types. Rate changes, availability updates and restrictions can be applied in a few clicks, with changes reflected instantly across every connected booking channel, such as Booking.com and Expedia.

Little Hotelier Insights has also become an indispensable part of daily operations. Used practically every day, the reporting tool helps the team evaluate which channels generate the most bookings, monitor demand behaviour and identify opportunities to adjust pricing strategies. This data-driven approach has enabled smarter decisions and improved the property’s overall market competitiveness.

“The channel manager has significantly reduced overbooking errors and the time we previously spent on manual management. We can now focus more on providing a great guest experience,” says Milagros.

Steady growth in a constantly changing landscape

Little Hotelier has helped deliver measurable improvements in key metrics to Magdalen House.

Annual revenue grew 10.7% year-on-year from 2024 to 2025. This uplift reflects not only stronger online visibility and more efficient reservation management, but also a meaningful step forward in reorganising and optimising the property’s online sales strategy.

Beyond the revenue figures, the team has gained greater control over daily operations, reduced manual workload across multiple locations, and built a more organised, data-informed approach to pricing and distribution. Little Hotelier’s tools have contributed to a stronger market presence and a better experience for guests from the moment they book to the moment they check out.

“Little Hotelier’s tools have contributed to better positioning in the hotel market, giving us greater visibility across online sales channels and enabling more organised and efficient management, which directly impacts a better experience for our guests,” Milagros explains.

Together, these gains have given Magdalen House a more predictable, profitable operation and the confidence to keep investing in the guest experience that has made it a trusted name in Lima for nearly two decades.

Thank you Milagros, for sharing your success story, and we hope to continue supporting your journey!