Nestled in the Andes Cordillera between Salgar and Ciudad Bolívar in Colombia’s authentic coffee region, Finca La Manchuria offers guests an immersive experience in one of the world’s premier coffee-growing landscapes. This boutique hotel, located near the traditional villages of Jardín and Jericó, offers guests guided coffee tours through 60-year-old plantations alongside horseback riding, jeep excursions, eco-walks, and helicopter tours with panoramic views of the coffee fields. Beyond experiential tourism, the property serves as an exclusive venue for weddings, corporate seminars, and special events. 

Despite frontend excellence, the team was facing some challenges on the backend. They needed a solution to efficiently manage two accommodations within the same property—each with distinct rates and classifications. The challenge was to find a unified, Apple-compatible platform for management that also offered a mobile app for the on-site operations team.

After implementing Little Hotelier’s property management system, the hotel not only optimised its internal processes but also experienced a significant increase in direct bookings. This allowed them to properly promote their unique coffee-inspired experience, which had not been effectively represented through traditional systems before.

Operational efficiency and growth in direct sales

The implementation of Little Hotelier led to a remarkable increase in direct bookings compared to OTAs and the previous system. The hotel achieved substantial time savings thanks to the automatic upload of customer information. Additionally, it became possible to operate two accommodations from a single platform, improving occupancy visibility and efficiency across all business processes.

“Having a unified platform for our two hotels, along with access to the Little Hotelier app, has been essential for optimising efficiency at the front desk and in commercial processes,” said Juan David Bedoya, representative of the hotel.

“It has also provided us with a clearer view of our occupancy.”

The digital transformation of Finca Hotel La Manchuria demonstrates how the right technology can boost direct sales for small hotels with unique offerings. The intuitive software and automatic notifications not only streamlined the team’s daily operations but also significantly enhanced the guest experience from the very first interaction.

“The booking notifications are highly efficient. Both management, the team, and the client receive quick confirmations, improving sales visibility for management and operations while directly confirming with the guest,” explained Juan.

Today, the team at Finca Hotel La Manchuria operates with greater efficiency, transparency, and control over its reservations. Little Hotelier has become their strategic ally, allowing them to focus on what they do best—offering authentic and unforgettable coffee experiences to their guests—while technology takes care of optimising every aspect of hotel management.

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Streamline your boutique hotel operations with Little Hotelier's all-in-one platform

Designed specifically for small and boutique properties, Little Hotelier’s property management system gives you complete control over your hotel operations from a single, intuitive platform. Whether you’re managing multiple accommodations or unique guest experiences, our comprehensive solution handles everything from reservations to revenue management.

With functionalities like automated guest communications, real-time booking notifications, and seamless channel management, you can take charge of your operations while reducing time-consuming manual tasks. Our mobile app ensures your team stays connected and efficient, whether they’re at the front desk or managing operations on-site.

  • Manage your entire property from anywhere: Our mobile app gives you and your team instant access to reservations, guest information, and operational updates, ensuring efficiency across all touchpoints—perfect for properties offering hands-on, experiential hospitality.
  • Automate administrative tasks and save valuable time: Little Hotelier automatically uploads customer information, sends instant booking confirmations to guests and staff, and keeps all systems synchronized in real-time, allowing you to focus on delivering exceptional guest experiences rather than manual data entry.
  • Unify complex operations on one platform: Manage multiple accommodations with different rates and classifications from a single system, gaining clear visibility of occupancy and performance across your entire property while streamlining commercial processes and front desk operations.
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