CC Palace boosts efficiency and productivity thanks to Little Hotelier

Located in the heart of Kuala Lumpur, CC Palace was designed to be socially stylish, comfortable, and elegant. The property provides the experience of a modern home to families, couples, and business guests for both short and long-term stays.

With family-friendly units, streamlined duplex penthouses, and city-views for all, every room is intended to offer guests comfortable ease and convenience, with top quality linens, toiletries, and amenities provided. 

Even though the property has been in operation less than a year, CC Palace has welcomed guests from all over the world, with staff making every effort to provide a sense of feeling cared for, including small touches for the observance of special days, faultless cleanliness, and 24/7 hospitality.

When manual management becomes too much

Running CC Palace as a boutique accommodation provider in Kuala Lumpur was not without its difficulties, especially when managing increasing guest inquiries and bookings during busy travel periods. Ann, the founder and creative mind behind CC Palace, recalls that in the early months of the business everything, from room updates to closing bookings, was done manually. 

She mentions that she controlled room bookings on a limited number of platforms, and how tedious it was to track changes to each reservation and manually update the rooms for each platform. Every miscalculation demanded time and was a potential service loss to her guests, something no host wants, particularly during the festive rush.

“It was easy to miss updates or forget to close a room once it was booked, which created unnecessary stress,” she says.

Discovering Little Hotelier’s software was a watershed moment for her. It gave her the ability to automate room allocation and handle reservations across various platforms, saving her countless hours and ensuring her property was always ready to welcome travellers, particularly during the holiday season surge.

“Little Hotelier opened our eyes to more channels than we even knew existed and brought them all into one place to easily manage,” Ann explains. 

“Now our inventory is always accurate, bookings are synced automatically, and we can focus on designing better experiences for guests instead of chasing admin tasks.”

Little Hotelier also played a vital role in boosting CC Palace’s visibility to global travellers. By connecting to a wider network of booking channels and ensuring real-time availability, Ann noticed a steady growth in international guests.

“With better exposure and a smoother booking experience, we’re now able to welcome more guests from around the world and grow our business steadily,” she adds.

With a wider audience of potential customers and automatic updates on availability for the reservations, Ann and her team can now enjoy the holiday bookings spike, focusing on hospitality instead of housekeeping logistics and manual tasks.

Confidence through connection and control

For CC Palace, Little Hotelier has become more than just a management system, it’s the reliable partner that keeps daily operations running smoothly and stress-free, even during periods of higher occupancy and last-minute bookings. 

The platform centralises every task, from reservations and payments to channel connections, giving the team a single place to stay in control.

“Little Hotelier makes life so much easier for small property operators who care about guest experience,” Ann shares. “It keeps everything organised in one place, so you never have to worry about double bookings again.”

“Our bookings are synced, operations feel more organised, and we have peace of mind knowing every platform is up to date.”

The team also values the flexibility of managing their property on the go. Little Hotelier’s mobile app, according to Ann, is CC Palace’s favorite feature. The app allows them to check bookings, update availability, and respond to guests anytime, anywhere – a feature that’s especially handy when the property is full and there’s a lot to juggle at once.

“For a small team like ours, that flexibility is a game changer,” she adds.

These improvements have helped CC Palace run more strategically, allowing them to adjust rates confidently, respond faster to demand, and maintain their high standards of comfort and care during the peak travel season.

Little Hotelier is thrilled to support CC Palace in transforming efficiency into exceptional guest experiences, through every celebration, stay, and season ahead!