Many small hotels worry that implementing new technology will inhibit aspects of guest personalization that they are so passionate to deliver. But in reality, this is not the case.
The very purpose of technology is to increase human productivity. 78% of global hotel leaders believe technology will have the biggest transformational impact on their business in the next five years.
Technology can (and should) act as an assistant to every B&B manager, helping them through their day-to-day by offloading heavy administrative tasks and ensure they can dedicate time to making their guests happy.
Using new technology can make life much easier at your B&B. Here’s what you need to know…
‘The Cloud’ isn’t just some corporate technology reserved for big businesses and leaked celebrity photos. It is a useful tool for storing and accessing data and programs over the internet, rather than on a local hard drive.
This saves money by removing the need for someone to be behind reception all day, and also ensures your data is constantly backed up for safekeeping.
Here are some cloud based technologies that will keep your B&B ahead:
With a cloud based PMS you can stop worrying about double bookings knowing that your room rates and availability are instantly updated on your website and across all of your connected booking channels.
Booking engine for your website
Guests can reserve their room and process their payment in one convenient and secure location with bookings integrating automatically into your PMS.
Allows you to update your live rates and availability and eliminates double bookings through a pooled inventory method. All your rooms are available on all channels, but are updated automatically.
More than half of travelers are now using their mobile to source information about hotels, with mobile phones now the #1 item to bring on holiday.
This means utilizing mobile will literally put communication with guests at your fingertips. Text Messages are highly effective as 90% of text messages are read within three minutes of reaching the recipient. It also means that you can reply to any questions straight away.
The following are great messages to light up your guests phone:
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