Start Small, Grow Big

Little Hotelier is an all-in-one hotel management software which is used by small accommodation providers to streamline the management of their rooms, guests and reservations.  We specialise in software for properties with 1-30 rooms. Whether you own or operate a boutique hotel, guesthouse, bed & breakfast, inn, apartment, motel, campsite, pub, vacation rental, or any other accommodation type, Little Hotelier keeps your small property perfectly in sync from a desktop or a mobile device. We bring all your systems together to simplify and automate your daily tasks, making it easy to manage your property, reach more guests, generate direct bookings, maintain your website, take online payments, and so much more.

Little Hotelier works as the only all-in-one hotel management solution you will need to manage your small property. Depending on the plan you choose, Little Hotelier includes a:

– Front Desk: This is your all-in-one daily operations hub. From your Front Desk, you can see all your reservations from every booking channel (e.g. booking.com or your direct booking website) in one calendar, manage your check-ins, allocate rooms, process payments, organise your housekeeping and more. 

– Channel Manager: Connect any booking channel (e.g booking.com) to Little Hotelier so when a guest makes a booking, all your booking channels will be updated with your latest availability in real-time. Eliminate manual admin of individual sites by managing them all in one Front Desk calendar and grow your bookings by being able to advertise in more places. 

– Direct Booking: Give guests a way to book directly 24/7 on your website or via your social media sites. Your direct booking webpage will always have your latest availability and allow guests to book and make payments easily.  

– Pricing Insights: Get a competitive advantage with real-time insights on how to price and promote your property. See your direct competitors rates so you can set the right pricing to win more guests.

– Guest Engagement: Get  an integrated guest communication platform and build lasting relationships from pre-arrival communications, to in stay guides, right through to post checkout review management. The Little Hotelier Guest Engagement platform will allow you to give your guests a consistent, professional and memorable experience. 

– Mobile App – Always know what’s happening in your property and be in control of important daily tasks no matter where you are. The Little Hotelier App allows you to see new reservations, check guests in and out, collect payments, edit room statuses all from your phone.
On many plans, you can also select optional add-ons:
Payments – Get paid quickly and easily from any guest credit or debit card, digital wallet, or other online payment method using a secure and integrated payment processor on your website and other booking channels.

– Hotel Metasearch – Attract more guests to book directly on your website by promoting your property on high-performing metasearch sites (e.g. Google Hotel Ads, TripAdvisor, and Trivago). We’ll connect, manage, monitor and optimise your adverts daily, and you only pay when we get you guests.

– Website: Get a modern, SEO friendly and mobile responsive hotel website that’s uniquely yours. With no web development or hosting required, your setup and ongoing management couldn’t be easier. And as part of your all-in-one system your website will be integrated with your Booking Engine, payment processing and Front Desk operations hub for seamless management.

No, Little Hotelier is a completely cloud-based solution so you can access it anywhere you have an internet connection – from your desktop, tablet or mobile.

Yes, we invite you to explore what Little Hotelier can do for you prior to any payment. Simply sign up to get started at no cost to you.

You will have access to your full Little Hotelier product during your free period. If you would like additional add-ons (like Little Hotelier Pay), these can be added to your account once the application process has gone through.

Yes, you will need to provide some payment details, but you will not be charged anything until after your free period has ended.

Little Hotelier pricing mostly depends on the number of rooms your property has. Every small property is so unique that we have a range of pricing and product options which we hope will suit your current and ongoing needs.
To find out your costs, simply enter your bookable rooms and whether these rooms are at one property or across several and you’ll see what our solution will cost each month. Note that we have monthly payment options so you won’t be locked into a contract.

Yes, absolutely! To switch to another plan, simply contact our support team who can help you to make a switch. They can also be contacted via chat within the Little Hotelier software. If you have multiple properties or are after something a bit bespoke, contact our sales team, and they can help guide you to the best solution for your needs

No, you can pay month-to-month with Little Hotelier. Alternatively, Little Hotelier customers can choose to pay annually and receive a discount.

Little Hotelier offers a range of payment options including credit card, direct debit, and bank transfer. We do not however, accept payments by cheque or Paypal. For more on billing and subscription, please visit our help centre.

Whether you are new to hospitality, moving from a manual solution, or switching from another hotel management system, we make getting started with Little Hotelier easy.
You can set yourself up quickly and easily online in under an hour using our easy onboarding and reservation import tools. Or you can utilize the expertise of our dedicated onboarding team who have set up thousands of small properties on Little Hotelier. Remember, we have hundreds of online resources and a full support team available to help you anytime you need as well.

Little Hotelier pricing plans where you can onboard yourself online do not have any onboarding or setup fees. The plans which come with an onboarding specialist may incur a minimal setup fee based on the products or add-ons you select. Your sales representative can take you through what your onboarding specialist will do and if you will incur a setup fee.
If you choose to onboard yourself, this will take anywhere between 10-60 mins depending on how many rooms and rate plans you have, as well as whether your property details (like photos) are easily accessible.

Setting up a new tech solution will always require a little bit of upfront work, especially for one which will help you manage your room rates and property info centrally. When set up, Little Hotelier can save you hours a day while allowing you to advertise and take bookings on multiple sites at once, increasing your bookings by 65%.
To get started, you’ll need things like:
   – Legal business name
   – Nominated bank account details
   – Your Google business ID
   – Details of active online travel agencies (e.g. booking.com) your connected to
   – Access to your property data (i.e existing reservations, property photos and room rates)
If you are setting yourself up online, you can always come back and change this info. If you’re getting set up with one of our onboarding specialists, they will walk you through all of these requirements.

Pricing plans with Dynamic Revenue Plus include a booking fee which is charged on on all reservations (excluding cancellations). This fee is discounted in the Revenue Optimiser bundle for the first two years, then reverts back to the standard booking fee thereafter.