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EnglishThanks for choosing our free Pre-Arrival hotel email template
One key stage in a guest’s journey is before they travel: when they’re getting excited about what’s coming up, and getting everything ready for their trip. Now’s the time to build their anticipation, and also offer them a helping hand — to warm up the relationship before they even set foot on your property.
Use our free Pre-Arrival email template to update your guests about:
- Booking details
- Things they should be aware of
- What they need to bring
- Your contact details and more!
Just fill in the form to get your free template.
Tips to make your pre-arrival email perfect:
- This is the chance to remind guests why they chose you
- Highlight all the amazing things on offer at your property
- Take the chance to score extra revenue with extras or upgrades
- Be as helpful and clear as possible
- Always encourage engagement with your social media
Fill in the form to access your template.
Frequently asked questions.
A pre-arrival email is an email that hotels can send to guests that reminds them of crucial reservation details. It can also be used to upsell and generate additional revenue for the hotel.
When creating a pre-arrival email for your hotel to send to guests, make sure you include reservation details, check-in times and processes, transport and arrival details, and upsell and add-on offers. Ensure that you also welcome guests to ask any questions they may have and include your social media links.
Definitely, yes. You can use a template to create your pre-arrival email. In fact, Little Hotelier has a free pre-arrival template available to download on this page above. Simply fill in the form and start using your template instantly.