Frequently asked questions.

What is a pre-arrival email?

A pre-arrival email is an email that hotels can send to guests that reminds them of crucial reservation details. It can also be used to upsell and generate additional revenue for the hotel.

What should I include in a pre-arrival email?

When creating a pre-arrival email for your hotel to send to guests, make sure you include reservation details, check-in times and processes, transport and arrival details, and upsell and add-on offers. Ensure that you also welcome guests to ask any questions they may have and include your social media links.

Can I use a hotel template for a pre-arrival email?

Definitely, yes. You can use a template to create your pre-arrival email. In fact, Little Hotelier has a free pre-arrival template available to download on this page above. Simply fill in the form and start using your template instantly.