Frequently asked questions.

What is an arrival reminder email?

An arrival reminder email is an email hotels can send to guests shortly before their upcoming stay. It will serve as a reminder of their arrival date and check-in processes. It’s an essential piece of communication that will also help improve guest satisfaction.

What should I include in an arrival reminder email?

Aside from a warm greeting, your arrival reminder email should include the guest’s name and reservation details, arrival date and time, check-in process, as well providing a weather forecast and transport tips. You could even consider some targeted upsells, such as transport from the airport or bike hire to explore the local area.

Can I use a hotel template for my arrival reminder email?

Yes, you can use a template to create an arrival reminder email. Little Hotelier has a free template you can use. Simply download it from this page above and begin crafting your email today.