Insights
Channel Manager
Direct Booking Engine
Hotel Metasearch
Website Builder
Front Desk
Mobile App
Payments
Guest Engagement
App Store
Support
Find an Expert
Events
Blog
Templates
eBooks
Customer stories
EnglishGuest Engagement
Communicate with your guests like a pro
First 30 days free. No lock-in contract.
Cancel anytime.
Own the guest relationship from day one.
Stay connected to your guests from the moment they book, throughout their stay, and after they check out. Send personalised messages to build excitement, offer seamless digital check-in, provide a live digital directory and collect feedback and reviews. Give your guests a smooth and seamless experience, meaning fewer cancellations for your property.
Power up your guest communications.
Keep it personal from the start.
Elevate your guest relationship from day one, with pre-stay tips and recommendations for their stay.
Request check-in details prior to guests arriving at the property to streamline their check-in experience. Give guests the ability to add extras to their booking in the check-in form, and get those requests directly in the reservation in your Front Desk.
Delight your guests.
Create an unforgettable experience with a live digital directory to showcase your property and the local area. Send instant personalised recommendations to your guests based on their profile.
Keep the relationship going.
It doesn’t end at “goodbye” – Stay in touch with your guests after they leave by asking for feedback, request Google or TripAdvisor reviews, send updates on your property, and personalised offers for their next visit.
Simple designs.
Get up and running in a flash, with designs and features built just for small accommodation owners like you.
Easy subscription.
It’s quick and easy to sign your guests up to your mailing lists. As simple as ticking a box!
Trouble-free tracking.
Easily manage guests lists and tags to ensure you communicate with the right guests at the right time.
Get the world’s most trusted small hotel management
platform today.
First 30 days free. No lock-in contract. Cancel anytime.
Frequently asked questions.
Guest engagement is a tool that allows you to directly communicate with your guests before, during and after their stay at your property. You can send welcome emails, offer digital check-in, send personalised offers, and request feedback during and after their stay.
Your Little Hotelier guest engagement feature works by integrating with your front desk (or PMS) system. Data is shared between the two tools, so you can use the guest engagement tool to communicate with guests and use the features to enhance their experience and grow your revenue. Since your front desk integrates with all other systems, such as your direct booking engine, you’ll have all the guest data you need to personalise your messages and offers to your customers.
Guest Engagement can communicate with your guests in over 20 languages, and we are constantly adding new languages.
The short answer is – you decide when! You have complete control over when emails should be sent at each point of the guest’s journey.
Absolutely! Our Guest Engagement emails can be sent to guests with a booking.com masked email address. These guests will receive your emails in their personal inbox, like any other guest!
Getting started and set up with Little Hotelier’s guest engagement begins with your free trial. Depending on the plan you choose, you will either enter an online sign-up process and or be connected with a professional onboarding specialist. The online sign-up process is quick and easy, since you’ll be assisted by a ‘wizard’ that takes you through step-by-step instructions. Once through the initial stages, the most helpful aspect will be your smartguide – make sure to look out for it. This will ensure you understand what to do next and make the most of your new software. To make the process even smoother, make sure you have prepared photos of your property and rooms, a list of your room types, and other important information about your property such as contact details.
Support is available to you 24/7 during and after your Little Hotelier guest engagement setup. Depending on the plan you choose you’ll have access to email and online chat, or dedicated phone support on top of that. Little Hotelier also has a learning centre, which can answer many questions about the features and how they work.