What should front office systems achieve for your hotel?
Your front office system should be the heartbeat of your property, organising, and helping to automate many of your daily admin operations. It should save you valuable time and stress when running your accommodation. This includes:
Processing reservations online, via phone, or at point-of-sale.
Managing guest booking details, profiles, and communication.
Managing inventory, rates, and availability.
Processing deposits, payments, and refunds.
Checking guests in and out.
Maintaining a housekeeping schedule.
Handling front office accounting.
Generating performance reports.
Overseeing property maintenance details.
Staying on top of operations on-the-go with a mobile app
Why do you need a front office system?
With the modern day challenges of running an accommodation business, including the changing preferences and expectations of guests, time and flexibility are of the essence.
Your time should be spent on ensuring guest experience is as satisfying and personalised as it can be, and making strategic decisions that help your business thrive.
A front desk system allows you to quickly and easily:
Accept and process bookings
Manage reservation details
Optimise performance with channel manager and booking engine integration
Gain the freedom to interact with all guests and escape the front desk
Get clear and concise insights on business results

Why do you need front desk software?
With the modern day challenges of running an accommodation business, including the changing preferences and expectations of guests, time and flexibility are of the essence.
Your time should be spent on ensuring guest experience is as satisfying and personalised as it can be, and making strategic decisions that help your business thrive.
A front desk system allows you to quickly and easily:
Accept and process bookings
Manage reservation details
Optimise performance with channel manager and booking engine integration
Gain the freedom to interact with all guests and escape the front desk
Get clear and concise insights on business results
What is the best hotel front desk system?
Some key traits of the system you choose should include:
More than a front desk
An all-in-one solution is the best option for your small property, since you won’t have to look elsewhere for a channel manager or booking engine.
Positive reviews
Reviews generally don’t lie. Look at ratings for important aspects like price, functionality, support, and ease of use to determine the objective quality of each software you’re considering.
Flexible payment options
A lock-in contract is the last thing you want and a one-size fits all approach to pricing is also ill advised.
Quick setup
Are you able to be up and running with the software quickly and easily, or even sign-up and start the process yourself?
Attentive customer support
Is there 24/7 support available?
Available integrations
Can you access the vast world of hotel commerce and get connected with leading platforms such as Airbnb, among other hospitality apps?