Frequently asked questions.

What is a post-stay email?

A post-stay email is an email that your hotel can send to guests after they check-out. It’s used to follow-up on their experience, thank them for their visit, request feedback and welcome them back for another stay. It can be sent a few days post-stay or up to a month afterwards.

What should I include in a post-stay email?

In your post-stay email you should include deep gratitude towards the guest for choosing your property. After this, you can request feedback in the form of online reviews on your social media pages or profiles on sites such as Google or TripAdvisor. Additionally, you could offer a discount or a package for their next stay to incentivise a repeat visit.

Can I use a hotel template for my post-stay email?

Yes, you can use a template for your post-stay email, just like other emails such as pre-arrival or arrival reminder emails. Little Hotelier even has a free post-stay email template that your property can use for free. Simply download it here and start using it instantly.