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Bell In The Woods

Boost bookings by 40% with an all-in-one property management system.

Bell In The Woods is a 6-room bed and breakfast nestled in the woods just outside of picturesque Seward, Alaska. Situated at the head of Resurrection Bay on the Kenai Peninsula, Seward is one of Alaska’s oldest and most scenic communities.

The property was originally built in 1997 by a local family and designed to be a bed and breakfast. As such the house is ideally suited for guests.

Bell In The Woods attracts both international and domestic leisure travelers who look for an upscale alternative to standard Alaskan accommodations. Guests are treated with a warm and comfortable atmosphere – luxurious linens, gourmet breakfasts, and featured Alaskan artwork.

We have seen a 40% increase in bookings since using Little Hotelier.

The Challenge

Nick and Brooke Degnan are the Owner Operators of Bell In The Woods, and while they always enjoyed a steady stream of guests, they found that the administrative work involved was taking up too much of their time.

“It was taking us an hour per day to manually update OTAs (online travel agencies) and third party websites.”

Because it took so much time to manage their existing distribution channels, they were limited in their ability to partner with more sites.

The Solution

Nick and Brooke decided to find a system that would automate their channel management.

“We wanted a ‘one-stop-shop’, a system that seamlessly integrated reservations, channel management, reporting, payment, and front desk functionality. With a great price. No commission. And simple to use. With a guest platform that had a modern look. With strong and responsive support. Quite frankly, we thought we might be asking too much until we found Little Hotelier.”

After a closer look, Nick and Brooke decided that Little Hotelier was the best choice for their bed and breakfast.

“In researching channel management online, we found Little Hotelier via SiteMinder. We felt it was the most robust product for the price point and immediately were pleased with the level of support provided.”

The Results

With Little Hotelier, Bell In The Woods have seen a big jump in online reservations.

Bell In The Woods can now partner with more third party sites, while reducing the administrative work involved.

“We have been able to expand to more OTAs. We were connected to 3 previously – but we now have 9 OTAs as we have strong confidence in the Little Hotelier channel manager.”

Additionally, Nick and Brooke can now spend more time catering to their guests instead of updating their availability across multiple booking sites.

“We are able to devote more time to our guests and less time to managing inventory, which is crucial in a luxury property.”

Nick and Brooke believe they have found the best all-in-one solution for Bell In The Woods in Little Hotelier.

“Little Hotelier is the best and most robust Property Management System (PMS) for small properties. The channel manager is easy to use and efficient. The ability to customize guest emails is a strong feature for us. We also utilize the housekeeping reporting.”

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