74% of your online guest payments could be at risk of not going through.

Has PSD2’s SCA requirement caught you by surprise? Not sure if it applies to you? Not to worry – we’ve got a little SCA 101 for you.

On 14th September 2019, Strong Customer Authentication (SCA) under PSD2 will come into effect. This new legislation applies when both your guests’ bank and yours are located in the European Economic Area. To authorise an online payment, your guests will need to complete an extra level of authentication for the payment to go through. For full details, click here.

So, what does this mean for you?

SCA will be required in situations like:

• Payments at booking – full or partial payment at the time of reservation
• Delayed payments – pre-payment prior to check-in, cancellations and no-shows
• Settlement at check-out – balance payments, food and other incidentals
• Post departure payments – guest walkout, delayed minibar charges and damages

Bookings and payments via your online booking engine and Property Management System (PMS) are at particular risk of not being compliant.

This means your occupancy and revenue could be affected come 14th September.

Sound overwhelming? Not sure what to do next? Have no fear, Little Hotelier has got you covered. With integrated payments, a booking engine and a channel manager, Little Hotelier meet all necessary SCA standards, so you can rest assured that we’ve taken care of your compliance needs.

Want to know how?

Fill out the form to chat with one of our hotel specialists to find the best solution for your property. PLUS we’ll send you your very own SCA cheat sheet to keep handy.