The front desk staff at your B&B have significant responsibilities at your property. They are often the first person that a guest interacts with at your B&B, and they also have to take care of many daily administrative tasks, such as check-in and check-out, guest requests and more.
To increase their efficiency and improve the guest experience at your B&B, it’s essential to have a front desk system in place.
A front desk system is a technology solution that automates many of the administrative tasks the front desk staff is responsible for. Also referred to as a property management system, the front desk system stores all of the guest information at your property. It manages check-in and check-out details, and provides you with an opportunity to input special requests or extenuating circumstances. It also records data, manages bookkeeping and allows you to generate reports about your B&B.
A front desk system will minimise the amount of time your staff have to spend on administrative tasks, allowing them to focus on customer service. One of the main purposes of the front desk system is to automate. It prevents you from having to spend an excessive amount of time responding to email enquiries, finalising reservations and contacting prospective guests. Rather, staff can spend more time interacting with those who are staying in the B&B. They can provide personalised service and help improve the overall guest experience.
It also significantly reduces the risk of clerical errors. Without technology like a front desk system or channel manager in place, there is a high risk of human error that can lead to missed reservations, double-booked rooms and more. Not only is this an administrative nightmare, but it’s also a huge customer service issue that can lead to frustrated guests who are unhappy with their overall experience.
A front desk system will integrate with your booking engine and channel manager to create an all-in-one solution for your B&B. These three entities should automatically synchronise with one another and provide any staff member with a comprehensive look at the live availability and rates of the property. With an all-in-one solution in place, your technology will do a lot of the hard work for you.
There are many different property management systems for B&B operators to choose from, but there’s only one that is designed specifically for this unique accommodations niche. Little Hotelier is an all-in-one business solution that caters specifically to B&B operators, offering the features you need to run your boutique property as efficiently as possible.
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