You’re an innkeeper — which means that your role is very different from the manager at the chain hotel on the major highway just outside of town.
It’s not just about generating as many reservations as possible and providing your guests with basic accommodations. You want to offer them an authentic, local experience — and to do that you need to spend precious time focusing on delivering personalized attention to each individual guest.
This means that you have specific needs for the technology you use at your inn. Here are the requirements you need to look for in an inn reservation system:
Running an inn requires you to wear many different hats — and complete many different tasks — simultaneously.
You need a business solution that keeps everything in one place, including your notebook, e-mail, calendars, current reservations, and guest contact information. When it’s all in one place, you can complete your job from the back office or you can do it remotely.
This allows you to maximize your efficiency while making customer service your top priority at the inn.
As an innkeeper, you know that you need to utilize a variety of channels in order to acquire a diverse range of guests from across the world.
However, it can be difficult to manage these channels as well as keep your inventory and current pricing updated without a channel manager.
By investing in a business solution that includes an integrated channel manager, the process becomes seamless. When a room is booked at your inn, all of your channels are instantly updated and are given your live availability.
In addition, your reservation manifest is immediately accurate. Everything is synchronized and you significantly minimize the risk of overbooking rooms at your inn.
You know that an online booking system is essential, and that you need to give your guests an option to book directly with you through your website.
The key to complete success, however, is working with a business solution that offers an integrated booking engine. This allows you to implement the booking engine on your website, knowing that it is going to work perfectly and effortlessly with the front desk management system that you have in place.
The two programs will communicate with each other in the most efficient way possible, and you don’t have to worry about errors occurring during the reservation process. This is the best way to keep everything updated instantaneously.
Considering the fact that Little Hotelier is an all-in-one business solution designed specifically for small hotels, such as inns, it’s no surprise that it has all of the features you need in order to successfully run your business in a way that is convenient for you.
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