Running a small hotel comes with a lot of responsibility. On a daily basis, it usually means that you are responsible for way more than the large, chain hotels are.
Greenmantle Estate is no different. As a luxury estate that takes pride in the fact that it offers an authentic atmosphere, gorgeous grounds and relaxing rooms to its guests, there is a lot for Ralph Green – Director of Operations of the property – to take care of.
The trouble is managing the workload. While guests were satisfied, Ralph felt like his time was being poorly spent on repetitive administrative tasks.
Luckily, Ralph managed to find a solution that ultimately improved his online presence, resulting in time savings and more online bookings.
Here’s how he did it.
Ralph knew that he could be spending more time on his long-term plans and goals if he could eliminate the day-to-day responsibilities associated with administrative work.
He was wasting too much time taking reservations and managing bookings, when he could have been interacting with guests and focusing on the bigger picture.
“The way we took bookings was too slow because we were operating manually. Every booking had to processed individually, so invoicing was a pain, and there was the risk of double booking because people couldn’t know what was and wasn’t available.”
Ralph knew it was his online booking process that needed fixing.
“We needed something that would allow us to sell through online channels; that would be ‘in the cloud’ so that as operators, we can access reservations from anywhere in the world, because we’re not in one single place all of the time; and, affordable.”
He asked a few luxury lodges what they were using, and Little Hotelier’s name came up.
After taking a closer look, he was convinced that it was the best tool to help Greenmantle Estate scale as a business.
When he implemented Little Hotelier, everything about running the luxury estate changed for the better. No longer did he have to worry about keeping track of bookings that arrived through different channels.
“Little Hotelier has been very helpful – we’ve avoided headaches and overbookings because guests can see directly what’s available. It’s certainly cost-justified all the way – it pays for itself easily just by having the channel management functionality.”
He didn’t have to remain in the office for hours on end, since he could access all vital information in the cloud on his mobile device.
“We access Little Hotelier via computer because we’re not always on site. Without that remote access, we wouldn’t be able to function.”
Additionally, Ralph noticed an increase in direct bookings.
“We have a strong internet presence from a marketing perspective, so we attract a lot of people to our website, but the fact that we can complete it by allowing guests to make a booking is fundamental, because they’d rather do it online.”
Little Hotelier syncs with your small hotel website in order to allow customers to easily book their reservations online.
Greenmantle Estate has enjoyed a significant boost in direct, online bookings, which has increased their profits and improved their overall business.
“Little Hotelier has absolutely saved us money and grey hair. The service has always been excellent, the pricing is fair, and so I haven’t looked at anything else because I’m perfectly satisfied.”
Greenmantle Estate is just one luxury estate that has benefited from Little Hotelier. Find out how this all-in-one business solution can help increase your online bookings and improve your small hotel business by watching our detailed demo videos.
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