How Little Italy of Niagara Falls Boosted Productivity With an All-In-One Front Desk and Reservation System

The Little Italy of Niagara Falls is a small bed and breakfast nestled in the heart of the Little Italy side of Niagara Falls.

This two-bedroom property is a fairly new establishment which has been renovated so that it has the most modern amenities, all without sacrificing its original charm.

As the Owner-Operator of the property, Jordan Churder runs the show. He was keen to apply his hospitality background to his first entrepreneurial endeavour.

While he had a steady stream of guests, Jordan felt that his time was being spent poorly, and it was affecting the productivity of his business.

The good news is he figured out how to win his time back and spend it on more productive tasks. Here’s how he did it.

Step 1: Identify areas where productivity is being stunted

Jordan began by looking at where his time was being wasted, and realized that his manual booking system was the issue.

Because it was only a 2-bedroom property, double bookings were a constant risk, and when they occurred, he would spend even more time trying to rectify the situation.

“I could never stop looking at my emails, because when one reservation came in on one of the portals, I would have to block off all of the other portals, and then I would have to put it into my Google calendar. If I didn’t do it, I would have a few double bookings, which is poor form ­- I don’t tolerate that.”

Not only was Jordan spending much of his time updating his availability, but he was also struggling to keep up with the regular guest communications he needed to do.

Additionally, the manual payment process meant that Jordan had to take all his payments to the physical register in order to get paid.

Step 2: Research possible solutions

It was clear to Jordan that he needed some way to automate all of these aspects of the booking process in order to free up his time and grow his small accommodation business.

“It’s a common mistake for entrepreneurs to want to handle everything ­- but later on you learn that it’s better to distribute the job.”

He wanted a hotel reservation system that would automatically manage his channels, email his guests, and take online payments.

“I wanted to automate the entire process so that I didn’t have to worry about it. I needed a system that took care of it all for me.”

Jordan took to the internet to conduct online research.

Step 3: Make the final decision

After comparing Little Hotelier with a variety of options, Jordan felt that it was best suited to the needs of his two-bedroom bed and breakfast.

“I came across a few front desk operation systems, and we looked at pricing, features, and customer service. Little Hotelier caught my eye because it absolutely caters to small hotels and bed and breakfasts. The others were built for much larger hotels.”

Being new to the industry, pricing was a very important factor, and Jordan felt that Little Hotelier’s pricing was very reasonable.

“Little Hotelier covers everything I need at the perfect price point. It’s an automated system that consolidates all of my booking portals into one space and manages it so I don’t have to.”

The Results

The Little Italy of Niagara Falls is now running at full productivity and efficiency with the help of Little Hotelier. Jordan is free to spend his time on revenue-generating activities instead of worrying about his guests’ booking experience.

“Little Hotelier has saved me time and anxiety ­- that’s worth the money! Before, it was a 10 minute process to update my inventory, not to mention I had to check my emails all the time. Now, it won’t take me any time because it’s all going to be done through Little Hotelier.”

Jordan doesn’t even need to be at the office anymore because he can monitor his business from anywhere.

“The greatest value Little Hotelier has given me is the ability to be completely mobile. I could literally be anywhere in the world ­- I don’t have to be there physically.”


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