Overcoming guest frustrations is an important measure in any hospitality business but is especially crucial at small properties like B&Bs. Often, any problems are felt more personally and can be magnified quicker in small properties.
As in many industries common pain points for B&B guests can revolve around payments, specifically when paying at the front desk of the property to check-in or check-out etc.
Here’s a list of common frustrations with payments:
However if your property makes use of an integrated payments solution, all these frustrations can be eliminated and guests will be much happier.
An integrated payments solution will allow transactions from credit/debit cards or mobile payments to be processed directly within your property management system. This means there is no need to swipe cards or manually enter transaction details into a terminal. Payments can be processed at the click of a button with the details securely saved in the PMS.
This saves time for both you and your guests, and eliminates the possibility of human error. There will also be no paper receipts and reduced labour.
Your B&B will enjoy a number of benefits from an integrated payments solution. These include:
In the context of guest frustrations, perhaps the biggest benefit is that you’ll be delivering better customer service. The integrated payments solution helps you provide a faster, smoother, guest checkout experience. Instead of asking guests repeatedly for payment details, you can process transactions and send receipts with a click of a button using the card details saved securely on file.
Ultimately, this provides your guests with an unmatched experience in which they receive the exact results they are looking for, and thus improves your brand image and reputation within the travel industry.
Sign up to our blog and receive regular updates on the content you're intoSign up now
Send this to a friend