Is there any better surprise than waking up to a glowing review on TripAdvisor from the guest who just checked out yesterday? There’s a sense of personal and professional satisfaction that comes from providing a guest with an excellent experience, and knowing that it was recognised.
At the same time, there’s nothing more frustrating than discovering negative responses on your Facebook page. You know you did your best to provide that guest with a solution, but sometimes you can’t prevent people from letting loose on social media.
Regardless of whether you get four-star reviews or negative comments, you need to take into consideration all of the guest feedback you receive at your B&B. This feedback can drive meaningful change at your property, and ultimately allow you to generate positive feedback more frequently.
Ultimately, when you have the right technology in place, you will be able to provide your guests with the experience they crave. From the online booking journey to the streamlined service during their stay, your guests will appreciate your commitment to efficiency.
Sign up to our blog and receive regular updates on the content you're into
Sign up nowSend this to a friend