You can’t be the face of your business all the time. In fact, being able to effectively delegate is one of the biggest skills you can learn as a business owner.
This is why the staff at your bed and breakfast are critical to your success. You offer your guests an authentic and intimate experience – and this is why they choose to stay with you. Your staff will play a significant role in the stay of each guest, and need to be able to provide the same level of service that you would.
The problem? High turnover – which can make it difficult for you to run your property efficiently and effectively. So it’s important that your staff feel that they are a part of the overall mission and growth of your accommodation business.
Here’s a few steps you can take to motivate and manage your B&B staff:
Offering your staff members fair and competitive compensation will keep them loyal to your hotel.
You may even want to create a reward program or bonus system that allows them to earn additional income when they exceed performance expectations.
Staff members are more likely to stay at your property when they receive a fair wage and they recognize that there are opportunities for advancement.
Consider each individual employee that you have, and try to create opportunities for them to use their unique skills and apply their passions to their job.
For example, if you have an employee that is particularly passionate about photography, ask them to take the photographs of your property in order to display on your website and social media accounts.
This shows that you recognize the individual skill-sets of your employees, and that you want them to grow with your hotel. The employee will take pride in their work, and will feel like a valued member of your team.
Each person on staff probably has to wear several hats in order to ensure that your bed and breakfast runs smoothly at all times.
This allows them to focus on other high-priority tasks, such as those that directly impact the guest experience at your hotel.
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