Explore Lodge Management Tips

Pick up some tips on how to manage your lodge.

Browse through our posts or download our ebook on the best way to successfully manage your lodge’s reservations.


How to be a good people person and improve guest experience at your B&B

In a B&B you’re going to be working closely with your guests, i.e. other human beings, so it’s important you know how to get along with people. Here’s how you can be better at it.

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5 Customer Service Tips Your B&B Can Take From the Airline Industry

The airline industry goes to great lengths to make sure its customer service is as close to perfect as it can get. Here are the lessons your B&B can take away and apply every day.

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How To Remove The 5 Types Of Friction And Increase Direct Bookings

One of the biggest barriers to creating the direct relationships small hotels need is guest friction. Here’s what you can do to combat this.

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B&B guest experience

5 Guest Experience Strategies For Your B&B That Will Never Fail

Guest experience at your B&B should be a priority and by putting these strategies in place you can ensure your guests are satisfied with their stay.

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Guest getting great service when checking into B&B

Are You Delivering Great Service At Your B&B?

Guest experience is something you always need to prioritize at your B&B. Use these tips to keep pleasing the guests at your property.

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B&B owner

7 Ways To Become A Successful B&B Owner

It’s one thing to say you want to own and run your own B&B, but it’s another to meet the challenge that comes with it. Are you prepared?

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How to Deliver Improved Accessibility for Your B&B’s Guests

Accessibility at your B&B is an issue you should seriously explore to give all guests an equal opportunity for travel and increase your business revenue.

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Why Millennials Love Hostels So Much

Millennials are the perfect kind of guest for hostels. Here’s why – along with tips of what you can do to get more of them booking your hostel.

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8 Smart Ways Your Small Hotel Can Use Text Messaging

Here are some ideas on how small hotels, bed and breakfasts, inns and guesthouses can use text messaging to effectively build relationships with guests.

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Property Management: 7 Top Tips on How to Handle Guest Complaints

Here’s our seven top tips to manage guest complaints at your small hotel, bed and breakfast, inn or guesthouse.

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Boutique Hotel Best Practice: How Do You Stack Up?

The small accommodation industry is getting smarter about how to market their properties. Are you keeping up?

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Words of Wisdom from Bonville Lodge [B&B Superstar Series]

Gain valuable insights from the Owner-Operators of Bonville Lodge, Ron and Cathy Merlin, about what makes the lodge so successful.

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Innkeeping Advice from AIHP’s Rob Fulton [Interview]

Learn more innkeeping industry insights from the CEO of the Association of Independent Hospitality Professionals (AIHP), Rob Fulton.

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6 Signs You Need To Replace Your Small Hotel’s Locks

Do your door locks look worn? Wondering when you should update your business security? Here are 6 security signs to look out for & what to do about it.

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6 Tax Tips for Innkeepers [Guest Blog]

Innkeepers in the US have a lot of expenses that are tax deductions but identifying those things can be tricky. Here are top tips from an expert accountant.

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