Explore Lodge Management Tips

In a B&B you’re going to be working closely with your guests, i.e. other human beings, so it’s important you know how to get along with people. Here’s how you can be better at it.

The airline industry goes to great lengths to make sure its customer service is as close to perfect as it can get. Here are the lessons your B&B can take away and apply every day.

One of the biggest barriers to creating the direct relationships small hotels need is guest friction. Here’s what you can do to combat this.

Guest experience at your B&B should be a priority and by putting these strategies in place you can ensure your guests are satisfied with their stay.

Guest experience is something you always need to prioritize at your B&B. Use these tips to keep pleasing the guests at your property.

It’s one thing to say you want to own and run your own B&B, but it’s another to meet the challenge that comes with it. Are you prepared?

Accessibility at your B&B is an issue you should seriously explore to give all guests an equal opportunity for travel and increase your business revenue.

Millennials are the perfect kind of guest for hostels. Here’s why – along with tips of what you can do to get more of them booking your hostel.

Here are some ideas on how small hotels, bed and breakfasts, inns and guesthouses can use text messaging to effectively build relationships with guests.

Here’s our seven top tips to manage guest complaints at your small hotel, bed and breakfast, inn or guesthouse.

The small accommodation industry is getting smarter about how to market their properties. Are you keeping up?

Gain valuable insights from the Owner-Operators of Bonville Lodge, Ron and Cathy Merlin, about what makes the lodge so successful.

Learn more innkeeping industry insights from the CEO of the Association of Independent Hospitality Professionals (AIHP), Rob Fulton.

Do your door locks look worn? Wondering when you should update your business security? Here are 6 security signs to look out for & what to do about it.