Explore Boutique Hotel Business Tips

Plan your boutique hotel business the right way with all of the latest insights.

Browse through our posts or download our ebook on the best way to successfully manage your boutique hotel’s reservations.


What matters most to the business travellers who might stay at your small property

Business travellers don’t always reserve their stays for large, established hotels. Here’s how to make them happy when they come to stay at your B&B.

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5 key ingredients to a successful B&B loyalty scheme

Here are the five essential basic principles you need to apply at your B&B to get more guests on your rewards program and returning to your property.

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5 unfailing B&B email campaign rules to follow

Emails are one of the most reliable ways to engage potential customers and capture bookings for your B&B. Here are some tips for your campaign…

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Being a destination expert is beneficial for B&Bs

The financial benefits of B&B operators being destination experts

There’s a lot more to owning and running a B&B than just providing a comfortable stay. Guests expect you to be a fountain of knowledge and almost double as a tour guide. Here’s why you need to be a destination expert…

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Why B&B customers are expecting flexible check-in and check-out times

Guests increasingly want convenience and customisation when it comes to travelling. By offering flexible check-in and check-out times, you’ll be appealing to this sense of freedom.

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5 Customer Service Tips Your B&B Can Take From the Airline Industry

The airline industry goes to great lengths to make sure its customer service is as close to perfect as it can get. Here are the lessons your B&B can take away and apply every day.

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How To Remove The 5 Types Of Friction And Increase Direct Bookings

One of the biggest barriers to creating the direct relationships small hotels need is guest friction. Here’s what you can do to combat this.

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B&B guest experience

5 Guest Experience Strategies For Your B&B That Will Never Fail

Guest experience at your B&B should be a priority and by putting these strategies in place you can ensure your guests are satisfied with their stay.

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B&B owner

7 Ways To Become A Successful B&B Owner

It’s one thing to say you want to own and run your own B&B, but it’s another to meet the challenge that comes with it. Are you prepared?

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Why Millennials Love Hostels So Much

Millennials are the perfect kind of guest for hostels. Here’s why – along with tips of what you can do to get more of them booking your hostel.

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8 Smart Ways Your Small Hotel Can Use Text Messaging

Here are some ideas on how small hotels, bed and breakfasts, inns and guesthouses can use text messaging to effectively build relationships with guests.

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Property Management: 7 Top Tips on How to Handle Guest Complaints

Here’s our seven top tips to manage guest complaints at your small hotel, bed and breakfast, inn or guesthouse.

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6 Simple Ways To Enhance The in-Room Experience At Your B&B

Understanding what people want for their in-room experience isn’t always as straightforward as it seems. Here are some easy strategies you can use to further enrich the time a traveler spends at your B&B.

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Boutique Hotel Best Practice: How Do You Stack Up?

The small accommodation industry is getting smarter about how to market their properties. Are you keeping up?

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The Review Feedback Loop: Are You Listening to Your B&B Guests?

Online reviews are an incredibly rich source of feedback for B&Bs. Here’s how you can use them to enhance the guest experience at your property.

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