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Browse through our posts or download our ebook on the best way to successfully manage your boutique hotel’s reservations.
Business travellers don’t always reserve their stays for large, established hotels. Here’s how to make them happy when they come to stay at your B&B.
Here are the five essential basic principles you need to apply at your B&B to get more guests on your rewards program and returning to your property.
There’s a lot more to owning and running a B&B than just providing a comfortable stay. Guests expect you to be a fountain of knowledge and almost double as a tour guide. Here’s why you need to be a destination expert…
Guests increasingly want convenience and customisation when it comes to travelling. By offering flexible check-in and check-out times, you’ll be appealing to this sense of freedom.
The airline industry goes to great lengths to make sure its customer service is as close to perfect as it can get. Here are the lessons your B&B can take away and apply every day.
One of the biggest barriers to creating the direct relationships small hotels need is guest friction. Here’s what you can do to combat this.
Guest experience at your B&B should be a priority and by putting these strategies in place you can ensure your guests are satisfied with their stay.
Millennials are the perfect kind of guest for hostels. Here’s why – along with tips of what you can do to get more of them booking your hostel.
Here are some ideas on how small hotels, bed and breakfasts, inns and guesthouses can use text messaging to effectively build relationships with guests.
Here’s our seven top tips to manage guest complaints at your small hotel, bed and breakfast, inn or guesthouse.
Understanding what people want for their in-room experience isn’t always as straightforward as it seems. Here are some easy strategies you can use to further enrich the time a traveler spends at your B&B.
The small accommodation industry is getting smarter about how to market their properties. Are you keeping up?
Online reviews are an incredibly rich source of feedback for B&Bs. Here’s how you can use them to enhance the guest experience at your property.
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