Social media is a powerful tool that should be part of your small hotel or B&B marketing strategy to attract, reach and convert guests.
Of all the social networks available, Facebook is undoubtedly the most popular.
Facebook connects over a billion people globally to a diverse variety of businesses and is a veritable cache of information and motivation. If used to its full potential it can be a driving force for guests to take the action you want them to.
But measuring the success of your page is a must if you want to learn more about your customers and what they respond most positively to.
Analyzing guest behaviour will allow you to test and adjust posts for more consistent and meaningful engagement, which, hopefully, will lead to increased bookings in the long-term.
However, knowing what to take note of and how to base a strategy on the information you find is not so simple. Facebook has many metrics and insights at their disposal. It’s important to understand what you should be looking at if you want to optimize your social media presence.
For instance, the amount of ‘likes’ you have is no indication of how much engagement you will receive or how much traffic will spill over to your website. It’s hard to know who true guests, fans, and ambassadors really are.
With that in mind, here are the most important metrics you should be tracking on your small hotel’s Facebook page…
While it’s great to have a high number of likes to increase your property’s potential online reach, this is probably the least vital metric because it’s not hard to boost your page likes with paid promotion.
It doesn’t guarantee bookings in the slightest though so don’t rest on your laurels even if you have 10,000 likes.
A steady increase, especially if you’re not paying to promote your page, is always a positive and a sign that guests are referring others to your business.
Engagement includes likes, comments, and shares. This is the simplest and most common indicator of how your page and content are performing.
The most important of the three listed above is shares, because it shows the person is willing to spread word of your B&B or small hotel.
But in the grand scheme of things, high engagement means very little if it’s not translating into bookings.
So what should you use it for? To understand what kinds of posts attract the most attention and give your followers more of what they enjoy.
If your reach isn’t as high as you might expect even as you gain more likes, you may need to consider if the time of day that you post is in correlation with when your audience is active and online.
Clicks relate to post clicks and link clicks.
Track your clicks to see what kind of posts are proving the most effective at pushing users through to your website.
Facebook has now enabled accommodation providers to insert a ‘book now’ button on their page which will link through to your booking engine (if your booking engine is like Little Hotelier, it will allow you to add a ‘book now’ widget to your business page. Otherwise, you can make it click through to your website).
This may be by far the best indicator of your social media success. Knowing the statistics behind this mechanism will give you the clearest indication of how social media is contributing to your booking revenue.
It’s important to keep track of changes to all these metrics over time if you truly want to develop a sound social media strategy.
If you’d like to learn more about Little Hotelier’s Facebook booking engine, click here. Or watch a demo to see how it works!